Hotel TwentySeven - Small Luxury Hotels of the World Reviews

Verygood Hotel. Excellent services. Excellent location ,right in the downtown. No free parking, 50 euro day. Service in front desk is excellent. Somebody will give you the bottle of water immediately while you’re in and out. When you first check in, there is somebody wait for you at your floor outside of the elevator to guide you to your room. The restaurant is Michelin one star. There are lots of choices in the room for coffee and the tea. The toilet room is excellent. There are steam sauna in the shower area and there are two showerheads. there is a massage bathtub. There is a retractable TV at the end of the bed. the room is beautifully decorated. We strongly recommend this hotel, especially if you have some special event to celebrate.

The worst hotel I have ever stayed in! I had already paid in full on Ctrip before I left. When they asked me to use my credit card for guarantee, they deducted 1,000 euros. When I was waiting to check in, they deducted 1,516 euros for no reason. I called Ctrip and the hotel said that I made an additional reservation. It was simply a fabrication! Finally, I went to the front desk to negotiate. There was no apology or explanation. They said that our reservation department made a mistake and will refund you now. As a hotel known as a small luxury, it is ridiculous! I don’t recommend any Chinese to stay here. This hotel doesn’t like Chinese people. It’s not suitable for children to stay here. There are so many hotels in this area. I suggest that Ctrip should experience it clearly before recommending it.