Jan Luyken Amsterdam

The location of the hotel is great, quiet in the middle of the hustle and bustle, with convenient transportation and excellent service. I will stay here again next time I come.

Great experience and convenient transportation

The hotel is very good, located in the museum district, with an 18th century European architectural style. Behind is a boutique street with major famous stores.

Very bad hotel experience 😫😫! ! Strongly do not recommend everyone to live in this hotel! Let me explain as follows. We booked to stay in the hotel twice on the 19th and 27th. The first time we stayed at the hotel, the experience was acceptable. The luxury room type has a lot of space, with a sense of design, and the staff is very friendly. However, the sanitation situation is not good, and we found snack packaging bags on the ground in the room, but we think the problem is not big, we can clean it up by ourselves. Another small problem is that even though we hung the do not disturb sign on the door handle, the cleaning staff broke into our room every morning😵‍💫. Even if it is locked, it will be pushed open by force. . . The second time we booked a superior room type, this stay brought us a very bad hotel experience. First of all, the hygiene level is very poor. When entering the room, there is already a heavy musty smell, the window sill is covered with dust, and the toilet still has the paper towels used by the previous guest😫 and the towels in the bathroom are also stained and smell strange🤮🤮 The hotel will only provide two mouthwash cups, and the rest will not provide anything. Secondly, in terms of equipment, the lock of the room cannot be locked. You can enter the room without a key card, so we asked to change the room. The biggest problem is that the hotel staff are not helpful at all. The service attitude of the staff will only make people feel helpless and angry. When we explained our situation to the front desk, the front desk said that they would not transfer rooms for us and shirk responsibility For us, it means that the lock is not broken, and the room is no problem, if we don't like it, we can check out. And during the process, the employee took us to the room and insulted us for half an hour. . . Slandering that we want to switch to a deluxe room type, but in fact we just want to change to a cleaner room. In the end, after a lot of hard work, the hotel staff finally agreed to transfer us to a room of the same room type on another floor. When we entered the room, we found that the so-called same room type was quite different. We even suspected that the wine room initially gave us a lower room type😵‍💫 . Summarize! If you want to have a pleasant stay experience or don't want to feel discriminated against, don't stay in this hotel!