We had booked a Grand Room, which looking on their website was the equivilant of a superior room. When we arrived there appeared to be a mixup with our booking and the lady on reception showed us a room which she said she had upgraded us to, our original room was in the basement with no window. This upgraded room was so small, with a bed (not a double) pushed up against a wall, it would have been very hard for 2 people to sleep in the bed and the room was no more than 8-9ft wide. The receptionist did try to offer us another room but we declined and took the decision to leave, however, we had booked in and had been charged the city tax, when we asked for this to be refunded as we weren't staying we were told that was not possible. All in all not a good experience. It was 4 km from the centre of Amsterdam and was in the Museum area. The webiste for the hotel is very misleading and gives a much better impression. We had to find an alternative hotel but cannot praise the lady on reception enough as she did what she could to help us, but it was not to be.