Explorer44424119158
June 3, 2024
We spent 4 nights at the Pulitzer. The first two times, a very loud noise (like banging) kept us awake all night. We recorded the noise with our phones and went to report it to the manager. We asked for a change of room. In any other palace we would have been upgraded or compensated in some way; here, we got a quiet room, certainly, but smaller and with less of a view! An apology note was waiting for us in the room, along with a gift: a chocolate bar! We'd also like to point out that we never had turndown service. Maybe there isn't one, which is surprising for a palace. When we left, the hotel had charged us for an international call (which we hadn't made) and for drinks from the minibar, which we hadn't touched! The manager was at the entrance, but didn't say a word to ask if we'd had a good stay or to apologize again. Obviously, there are a lot of tourists in Amsterdam and nobody really cares about the customer. This is not worthy of a 5-star hotel that we were told was the best in Amsterdam. It certainly isn't, or there's something wrong with this city.