Hotel Iron Horse Amsterdam

The hotel staff was a little bit cold in receiving us. We missed our flight to Amsterdam due to airline cancellation. We took a regional bus instead and missed the evening of our check-in. The staff told us we forfeit our 2-days stay which I have pre-booked and paid since May because of no-show. We pleaded that they reconsider since it was not our fault that the airline cancelled. But to no avail they refuse to grant us the continuation of our booking saying they have offered the room to others. But they said if we want to stay there we have to pay again for another evening if they still have available room. I protested with such a devious scheme to rip us off again but to no avail, we are too exhausted to argue anymore because of the overnight bus trip and we only have 1 day to enjoy Amsterdam since we lost one day and night already from the botched flight. I have no choice but to agree to book a new with them. Then all of a sudden the staff says there is one more room available. I quickly paid for it so that we can refresh ourselves and go out to do what we needed to do in Amsterdam for a day. We felt cheated by this staff which we did not record the name but I can only notice her thick Italian accent. Outside the front of the hotel is quite dirty. Inside there is a stench of urine which comes from a toilet improvised near the staircase with no vent but through its only door which is typically open, the air conditioning did not work, we were sweating in our room, there is no elevator and the staircase was high to the next floor. It was very difficult for those having large luggage. Not recommended for old folks like us. The incident of them conveniently double charging us in our time of desperation was deplorable. It was truly regrettable. I will not recommend this place to anyone ever.

When I arrived in room there was a very bad smell in room and had open window all day. The carpet had multiple stains. It looked like the room was not used in months and the sheets were dusty. I must have had the same room as another tourist who complained about mosquitoes as there were mosquitoes in the room. The « best » was the sink was not useable and clogged even when I left the room for hours. The shower only had extreme hot water. I have stayed at 3 star hotels in Norway, Germany and Austria and this place is dump. Avoid!

It wonderful place to stay, interior and exterior. Close to all museums, shops, restaurants and transportation. Room is clean and cozy. Very big window, nice bad. I recommend this hotel to everyone for thei stay in Amsterdam .You can find map of Amsterdam in the lobby

Traveling from Australia - we loved the location, the view out the window, the location. Perfect for the three of us. And the staff - particularly the young women at the front desk - they were fantastic and they couldn’t have been more helpful.