Best Western DAM Square Inn

Very nice hotel in a great location.

It was adequate but the hotel needs some fixing up: paint on walls and new chairs in the lobby. I’m sure it is competitive to attract tourists but the place looked a bit worn out.

I called the hotel for information on the 06/02 at 1200, and the staff was very rude to me. I was polite asking to book rooms (in few months ahead) and they started laughing at me because it was more than 10 rooms, they were available to provide me a rate, but they didn't want because probably it is a hard task. She gave me the option to book online everything individually. Not very professional behavior to work in customer service. But very good to know that it will be the last hotel in Amsterdam that I will offer to my clients.

Great location. Shabby property. But who visits Amsterdam to stay in the hotel! They should provide more drawers and shelves for clothing and accessories.

Other than a tiny bathroom everything was great

This was a very disappointing stay. When I arrived into my room I went to freshen up and found the stopper in the sink to be broken. I worked around it but then went around to the bed, I saw a big black hair. How did a maid not see this? Then the extremely loud British people in the room next door entered and exited their room at least 10 times in 15 minutes, one of them actually screaming in the hallway. Inside their room you could hear everything, the walls are like paper. So I put some music on the TV and it stopped working and it locked up to the point I couldn't even turn the tv off. That was the final straw, I went down to complain. She changed my room but put me in a worse room. I barely could squeeze myself into the toilet because the room was so small. And the same problem with noise with a loud and obnoxious woman next to me, she was screaming worse that the first one inside her room. I had to blast the music and bang in the wall to get her to stop. Don't stay here if you want a clean or a quiet stay. Worst hotel of my European trip