Amsterdam Dockside Flats

We have had a terrible experience at this property. The property is done by a key card system on your phone and their system is connected via WIFI, this system failed on our first night. We were stuck outside the property unable to get in until 5am in the morning. The customer service given by the emergency number was abysmal as we got hung up on more then once. We were eventually placed in alternative accommodation for a few hours and then had to phone in the morning to find out it was fixed. This has totally ruined our stay as we made sure we were back in the property within good time for the other nights as we didn’t want to get locked out again. We’re now struggling to get a refund for one night we weren’t able to stay in the property for. Totally unacceptable, would not recommend, book elsewhere.

Overall, our accommodation was good. The amenities in the apartment serviced our needs adequately and it's only 15-20mins walk from the central train station. The electronic keys were a handy feature. The bed was comfortable and the heating was good. The main drawback was the shower, which leaked a lot, but the water pressure was good. Also, there was no place to hang towels to dry. The complimentary tea and coffee was a welcome find when we arrived, along with the Smart TV. The WiFi worked very well.

We had an excellent time in Amsterdam. The property is big and perfect for a family of four adults. Well stocked with equipment. Very comfortable. Very much within walking distance of everything you might want to see. Communication was excellent before, during and after. Felt very safe and secure. Highly recommended.

Nice friendly staff. First time using remote checkin on the phone and worked smoothly. Big clean room especially compared to other Amsterdam accommodation at a similar price.

We will come back soon !

Quite a large space, comfortable for 3 adults and suitcases. Equipped kitchen with stove top and microwave plus coffee machine and kettle. The stairs to the loft are quite steep, just be wary for mobility concerns (we didn’t take suitcases up). Staff very helpful via message, quick replies before and post stay. Would be great to have a lamp in the living area as the guest on the sofa bed only had main light (with light switch at entrance door). No vent or fan in bathroom so there was mould on ceiling and between tiles. I assume this is why there are also no hooks/towel rails in the bathroom which was very strange and inconvenient.

We loved our stay. The flat was very spacious. It would be great if they provided extra towel as we stayed 6days.

The apartment is located near Amsterdam Centraal Station but the area in general is quite and safe for families to stay. Walking distance to most of the attractions near the canal and easily accessible. The flat is clean and well organized. My kids loved our stay!