We are so grateful we stayed at the Clemens Hotel. The communications prior to our trip were prompt and helpful. Most impressive was the greeting we got when we arrived. Bob flew down the stairs and insisted on carrying our luggage up for us. He made us feel so at home. His friendly, helpful snd comfortable spirit made us feel at-ease, and at home. He helped us with advice and guidance for transportation and planning our days. The other staff were excellent as well. Evening treats were left in our room, such a special touch. The rooms were spotless, well decorated and so very comfortable. The breakfast area feels like a fine dinning experience. The balcony is extra special. The food was delicious. As described on the website, people do need to be able to climb stairs as there are many and they are steep. We loved being able to experience the inside of one of the classic old building of Amsterdam. The location was fantastic, centrally located, transit steps from the door. We had a mix up of a flight after our boat and bike tour, called the front desk in a bit of a panic, Bob was on. He did’t have a room left for us, but he helped us find a room at the Nadia just down the street. The day we arrived to find the Nadia, he was on his way into work early, he saw me standing outside, said hello, called me by name, and showed me the entrance to the Nadia. Bob made a big ciry feel like a small town. We would recommend the Clemens Hotel most highly.