Worst Hotel experience ever, the hotel does not have a noise control policy. We were located on the 2nd floor and the room above us on the 3rd floor had people running back and forth all hours of the night, stomping, banging, yelling continuously until 3:30am. I had to be up by 5:00am, needles to say I only got 1-hour of sleep. The 2nd night was exactly the same. I contacted the office and explained what was happening, they sent a maintenance person who witnessed the noise and said he would speak to the people on the 3rd. floor. Needless to say the noise continued throughout the night. I must have called the office at least 8 separate times to complain and they basically said their was nothing they could do??? Typically a Hotel would have a noise control policy that would include a warning on the 1st offence, a fine applied to the credit card on the 2nd offence and finally removal from the hotel on the 3rd offence. The person (Female) at the front desk again told me "what do I expect the Hotel to do" with a very negative tone. My response to that is, I'm sorry, its not up to me to set policy, its your job to do that! My recommendation regarding the Best Western Plus Raffles Hotel located on 2040 S Harbor Blvd. Anaheim CA. "Avoid at all Costs"