Vouliagmeni Vouliagmeni|1.96km from Astir Beach
Latest booking 16 hrs ago
The Front desk clerk on duty the evening of July 16, 2023 was a complete fraud and clown. he tried to give me a regular room and insisted it was a suite. He should be terminated for incompetence. I demanded to see more rooms until I was given the room I paid for and advertised on their website. It took him an additional 15 minutes to register my reservation information and produce a room key, even though I completed a pre registration form a week earlier and prepaid the entire stay months in advance. Who wants to wait 15 minutes for a key card? This entire process took 30 minutes between the key and viewing rooms. Unacceptable!! The Divani Apollon Suites is a completely independent entity from Divani Apollon Palace & Thalasso Hotel. Although front desk staff clearly stated we had use of the facilities next door, the staff at the Palace demanded fees for use of any facilities. €70 for pool lounge chairs per day. Comically, our room contains a folio outlining services for the sister Palace hotel...completely misleading and down right fraudulent. Service and attitude from the restaurant staff was cold, at best at the breakfast buffet. We never saw the restaurant open for dinner ad they claim. The new pool area is more of a reflecting/design pool and not a swimming pool. The sun doesn't hit the pool until after 2pm. A total of 4 lounge chairs are available. Room appointments are at least 10-12 years old. Hardwood floors are dingy and dirty looking and furnishings are old. There are no ocean views, although the suites pictured on their website show an ocean outside the balcony door.. The lobby area is clean and somewhat inviting, and the outside areas in front of the hotel are clean and orderly. Needless to say, we checked out after two days. I would suggest you stay elsewhere. 
Excellent
106 Reviews