Fairfield Inn & Suites Anchorage Midtown

I’ve traveled a lot through the years (sometimes 8 trips in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through Trip.com, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. Trip.com was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. Trip.com was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night.

We enjoyed our quick stay - I appreciate the friendly staff & the cleanliness of the rooms and lobby areas.

I could find a light switch for the lights on each side of the bed. I did a thorough search too.

The place was under construction. I would not have stayed if I knew this. The breakfast was not great. "Grab and go" no hot food unless you microwave it. The heater was loud and never shut off. It was either blowing cold air or hot air at all times. The tv stations were very glitchy and kept freezing. The shower curtain didnt stay closed so water sprayed all over the bathroom. Lots of things needed repair. It was not a bad experience i guess...but I wouldn't stay unless the construction was done.

Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.

Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.

We stayed here for a night after arriving on a late flight in a snow storm in Anchorage. The temp was about 2 degrees. The town was buried and roads were snowpacked. The hotel had cleared the parking lot, but the snow kept falling overnight. The room had some wear, but the hotel is in the middle of some renovations, so that should improve. Because the dining area was closed for remodeling, we got so-so continental breakfasts to go. The room price was reasonable. Avis had forgotten to put an ice scraper and brush in the car, but the February 4 morning manager/desk clerk was kind enough to wade out to her car in the snow to loan us her brush and scraper. She was great!

Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.