The Hotel Captain Cook

This is the dirtiest and worst hotel I have ever stayed in. The carpet and sofa felt very dirty after a long time. The next day we asked to clean the room, but the waiter evaded and said that their room was not cleaned every day. It was the first time I heard about it, and then two bath towels were sent as room service. My friend's room carpet was full of hair that had not been cleaned at all, but he lied and said it had been cleaned. The shower gel and shampoo were completely empty, and the next day there was no hot water shower. My friend called and his attitude was very perfunctory. It was a terrible experience. I don't know if it was the hotel's problem or if Ctrip lowered its requirements for the partner. Recently, the hotel experience booked from Ctrip has not been very pleasant

Excellent location at the heart of downtown. However it’s a bit dated. Lots of shops and restaurants nearby all within walking distance. Will stay again if visit anchorage again.

Rough start to an otherwise fantastic family trip! We got into Anchorage after a long flight and went to check into the Hotel Captain Cook. A few days before I called to confirm our reservation. All good. I had an email with the amount, type of room and a CONFIRMATION number. The hotel couldn't find the reservation. I went back and forth with the person checking us in. She was pleasant and tried to help. Another person remembered our phone conversation and confirmed I had the room. I was getting frustrated, but wasn't angry. While this was happening, another person called security. Instead of standing back and assessing the situation, the security person came right up to me and told me to calm down. Until then I was calm.....but now I was pissed!!! We ended up getting into a room, but was charged $400 more than what I was supposed to pay. At this point I just wanted to get into a room. That night we ate at the Crow's Nest which was fantastic. We left for Seward the next day and returned to the Hotel Captain Cook two days later. The check-in went smoothly. The person who helped us was great. All in all our stay was nice.

We had a very unpleasant experience at captain cook and I would never return to the property. We were exhausted when we arrived and wanted nothing more than to go to bed. I crawled into bed and when I looked at the blanket situation, I had 2 sheets on either side of what I think at one time was a duvet. It was completely flat, no stuffing left, had holes in it and was filthy. We called down to the desk and they said they would send someone up. We had to call 2 more times before that actually happened. The excuse we got was that housekeeping is not there at night. They brought us a couple of blankets to replace the duvet (??) but I was grossed out. Overall the room was dated, shabby and the bathroom was not very clean. Wildbirch is a much better option than this place.

An excellent hotel: great atmosphere with lobby paintings, helpful service desk, and good location

Nice hotel and popular with the tour companies, especially Holland America and Princess. Good restaurants too. Room was comfortable. Close to several restaurants and bars downtown.

WE stayed here after our cruise . nice hotel the rooms are clean . only minute ride to the airport . lots of restaurants on the property , chocolate shop .