I had booked (and paid for) a suite and when we checked in they had over sold, which was disappointing, but Tia, manager, was able to get us into the suite after the first night. The customer service and convenience of the shuttle to an and from dinner made up for the rough first night. I would typically choose to stay somewhere a bit upgraded, but we booked for the jetted tub so was relieved it was available the next nights. Overall, just thankful it worked out in the end! Tia and team were accommodating and friendly the remainder of our trip.