Inlet Tower Hotel & Suites

The rooms cold, cold air comes through the window while window is closed completely. There was food or bugars on the wall... It takes a while for the water to get hot..

When you prepare for your first trip to Anchorage, you will probably read a lot of reviews. You will be surprised how many of them contain appalling descriptions of terrible service, dirty rooms (to say nothing about bathrooms, where descriptions are even more picturesque), and these include almost all hotels. Some of them (but only a few) included even Inlet Tower, but because for it there were few, I chose to stay in it. I can tell you that I didn't witness even one bad thing there. My room was very clean and very warm, the bed - comfortable, the bathroom - spacious, the water - hot and abundant, and the service I could only describe as very good, without any problems. The free wifi works, although the speeds are not something to brag about. Inlet Tower provides a free shuttle service to and from the airport and the railway station, which is really nice, especially if you plan to use public transport and arrive or depart during the weekend. The complimentary breakfast is much better than the useless "continental breakfast" that most US hotels will give you. In other words, I am very glad with the choice I made - but I also doubt that all other hotels that I considered but didn't choose, are as bad as many of the reviews say. I haven't visited any of them, only saw a few while walking around Anchorage, but I saw a few of their shuttle buses while I waited for mine, and I can't believe that people providing such a service with nice and well maintained vans, cannot take care of their rooms. So my personal opinion is that at least the most appalling negative reviews show some kind of competition wars, not so much objective opinions. But I can only be sure that Inlet Tower is a nice place - and I will be glad to stay there again if I visit Alaska again.

This was a great place to stay. The rooms were comfortable, the staff friendly, great food at the restaurant and a well-stocked bar that had a real neighborhood feel to it. We throughly enjoyed ourselves here.

Only stayed one night, but geez, what a dump. The staff was friendly and none of the problems were their fault. Our TV didn't work, the remote was for a different TV and didn't have batteries in it. The only person who could address the problem was out driving the shuttle. Everything was worn down and well past its heyday. Ownership needs to give this old hag a face lift stat!

Smelly, moldy, and dirty. The bathtub was up to my hip which made it very difficult to get in and out of. The faucet was across the bathtub which made it very difficult to get it started. It was so moldy! The floor in front of the refrigerator was wet and there was a chunk of ice in the fridge. The blinds looked like they were never cleaned or dusted. There were also a ton of bugs in the light in the bathroom. Very disapointed.

I don't advise anyone to stay here even for one night. A receptionist named Ryan was extremely disrespectful and rude. When booking, we asked for special requests, such as a non-smoking room and a room on the 10-15th floor. Ryan gave us a room with a very strong smell of chlorine, which remained after cleaning. When asked to change to another room, he behaved very rudely and unfriendly. He offered us instead a very dark room on the 4th floor, which was much cheaper than the one we booked. As a result, we got a complete disappointment from staying at this hotel. Employee Rain is extremely unfriendly, unprofessional and deceived us when he said that he had only 2 free rooms in the hotel, although the hotel was empty and we arrived 30 minutes before check-in. When asked to call a manager or supervisor, he replied that he was very busy and did not have time. I do not recommend checking into this hotel precisely because of the disrespectful attitude of Ryan's employee to clients.