Guest User
September 23, 2024
Wow, what can we say. Stella Island is aesthetically stunning! We were welcomed late in the evening with a cocktail and introduction to the app to check in. We were escorted to our rooms to a bottle of bubbly and some sandwiches and cakes due to our really late arrival (midnight) which was truly welcomed. We woke the next morning ready to face the day with our breakfast and to sit outside our swim up bungalow. This is where we noticed some flaws in the hotel. When in the swim up rooms, the waiting on service for drinks is non-existent. We had to go and get our own due to being consistently ignored. The team were doing a great job in serving the others on sun loungers but we almost felt punished for having a private room. We tried to reserve dinner in the restaurants across the resort, unfortunately only able to book one restaurant the whole week which we were really disappointed about. It was impossible to book via the app, there were simply no spaces. If we went to reception, we personally felt like inconveniences to them which I'm sure wasn't the case but we sure felt like it. The app crashed nearly every time we went onto it which was frustrating but didn't materially affect our holiday. One of our biggest gripes was that until our penultimate night at the hotel, we weren't told that we had an upgraded drinks list. My husband loves Corona beer and hadn't ordered it because of the price per bottle. It was just by chance that evening that he decided to just pay for one and when we didn't have to sign to say we would pay for it we were confused. We wondered if it was something to do with having it with a meal so when we went to the bar in front of reception, a kind waiter advised we should have been told this from day one. We definitely weren't. We even headed to the white store to buy a couple of bottles as they were cheaper and he enjoys them. You can imagine how shocked we were that we hadn't been told for 5 out of our 7 nights there!!! This leads me on to the food. It was lovely. Despite only getting into one restaurant (Paraiso which was incredible) we ate in the buffet restaurant every other evening. The food was really good and we had no complaints. Waiting on staff were also really attentive and we were really happy to eat in there, if somewhat disappointed that we couldn't get into the restaurants. Breakfast was also good, we recommend opting for the Kimara buffet for breakfast. Our only gripe with the food as has already been mentioned is the lack of snacks available. If you want an ice cream it's impossible to find which was really disappointing. I don't know of any other all inclusive resort that doesn't offer bar snacks?! We did enjoy our time at Stella Island but we would not be recommending it to our friends. The luxury price tag (of over £950/day for us) unfortunately isn't met with a luxury experience. If you want some gorgeous pictures for instagram, Stella Island is the place to go but if you want a luxury ex