Hotel Rural Morvedra Nou

A fabulous location in the countryside. Excellent facilities and lovely accommodating staff...nothing was too much trouble...always a smile to greet us. Breakfast was fabulous with views of the hills and even Mallorca in sight

Stunning hotel in the most beautiful and secluded environment. The grounds are gorgeous and very luxurious; and the food at the restaurant is divine. The service is top notch as well, helping with all our needs from dinner reservations to bike rentals to laundry. A must stay if you’re near Ciutadella and want to be away from the crowds but nearby the beaches and town.

The worst hotel experience I've ever had. An absolute waste of money and time. From the non stop flies to lack of cupboard space I am absolutely appalled. It is stated to be a 5 star hotel yet room service closes at 10pm, and there is no gym. The lack of compensation after numerous complaints is a disgrace and the response to such complaints was addressed with total arrogance.

Long review, but detailed...     When we arrived, we were very well received by the receptionist. Unfortunately, we do not remember his name and that was the only positive part of our short but stressful stay.   When we got to the room the incidents began, the first thing we noticed was a strong smell and sensation of humidity, which we let pass, since they had placed an air freshener right at the A/C outlet, something strange, but as mentioned we let it pass. When using the shelves for our clothes, we realized that the cleaning was not up to what we expect for the price paid, since we found a used vaper from the previous guest, shelves were dirty and also the floor, something you don’t expect but still we didn’t say anything. When we wanted to use our private pool we noticed that water was very dirty, so we went to the reception to inform it (on the way we saw that other pools in other rooms were clean and others dirty). Unfortunately, when we spoke with reception, the Manager (Not Spanish) approached and told us that it was because of the dirt in the environment and that it had surely been cleaned days ago and that was why; he said they were going to empty the pool and fill it up again (in an effort to make us feel guilty about wasting water). Again we let it go and we couldn't use the pool until almost night, which is not fair, but again we did not say anything and tried to understand that some things can happen. At this point I did not understand how they couldn't guarantee quality to a guest arriving at the hotel paying more than 500€ per night for 2 people and also not paying attention to these details, but as we do not usually complaint, we still thought that we could manage this and try to enjoy.   When we got into bed, I noticed that the pillow was wet and I thought it was because of the humidity, but it was really wet and I don't know if water entered the room because of the rain the day before or the same morning, again we said nothing, because we understand that there are details that can happen; However, for a hotel with this price, it shouldn't. I just put the pillow aside on the floor and took a nap.   When we arrived for dinner, we wanted to have dinner in the area where the trees were, but unfortunately there was a family with children running and screaming everywhere and occupying that area (no other hotel guest dined in that area that night), several guests (including us) commented on it, but nothing was done. In an exchange with emails later, after we had left the hotel, they confirmed that it is a common practice to accept children for restaurant meals, which is false advertising, as this hotel sell themselves as an ADULTS ONLY hotel.   The next day we woke up around 9am to take a shower, because we wanted to have breakfast and go out to see Menorca. In the middle of the shower, the water stopped coming out of the shower, we contacted reception and they told us that there was no water in the entire hotel, so that was when we

Everything about this hotel was perfect - beautiful rooms and gardens; secluded location but close to great beaches and Ciutadella; and incredibly friendly staff who went above and beyond! My girlfriend and I got engaged while we were here and the staff went out of their way to help us and make it special - we can’t thank them enough