Guest User
August 14, 2023
I spent an hour trying to find the button to switch on the radiator in the bathroom, and failed. So, I went down to the concierge to ask them, to be met by the most surprised facial expressions and told me there is a button next to the radiator. It must be the most stupid question someone has asked, ever 😅. They of course offered to show me but I had already checked out. Maybe one day I will return and be able to switch on the radiator once and for all. But if anyone from the hotel reads this, I would love a picture of the button in room 1504, that would be greatly appreciated 🫡, so I can finally rest easy. But seriously, the staff were professional, welcoming and very helpful. They attended to my every need and exceeded every expectation. An amazing place to stay and definitely will come again if and when I am in Astana. I would like to thank all the staff at the lobby, concierge, restaurants and spa for being so attentive, thank you very much!