Small Luxury Hotels of the World - the Veil
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All Properties in Astana
Small Luxury Hotels of the World - the Veil
Health Protected
#1 of Instagrammable Hotels in Astana
Комплекс The Veil, Qadyrghali Zhalayyri St 4, Astana, 010000, Kazakhstan
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Situated in Astana, 3 km from Bayterek Monument, The Veil Hotel features accommodation with a restaurant, free private parking, a bar and a spa and wellness centre. This 5-star hotel offers room service and an ATM. The accommodation offers a 24-hour front desk, airport transfers, a kids' club and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms with a wardrobe, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. The Veil Hotel provides some rooms with city views, and each room is fitted with a kettle. At the accommodation rooms are fitted with bed linen and towels. An à la carte breakfast is available each morning at The Veil Hotel. The hotel offers a range of wellness facilities including a hot tub and a hammam. Expo 2017 Astana is 7.2 km from The Veil Hotel, while Ak Orda Presidential Palace is 2.3 km from the property. The nearest airport is Nursultan Nazarbayev International Airport, 16 km from the accommodation.Show More
We Price Match
Last booked 8 hrs ago
4.5/5Cleanliness: 4.5
All 12 Reviews
Amenities
SaunaSpaMassage RoomPrivate ParkingFreeAirport Pick-up ServiceAirport Shuttle ServiceBarRestaurantCaféChildren's Playground
All Amenities
Surroundings
Airport: Nursultan Nazarbayev International Airport
(14.8 km)
Train: Astana Railway Station
(7.4 km)
Landmarks: Zhetisu Park
(740m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
3
One-Bedroom Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Toothbrush
Private Toilet
Hair Conditioner
Check Availability
4
River View Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Toothbrush
Private Toilet
Check Availability
4
Presidential Suite
Free Wi-Fi
Non-smoking
Air Conditioning
Toothbrush
Private Toilet
Hair Conditioner
Check Availability
6
Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Toothbrush
Private Toilet
Check Availability
5
Standard Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
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Guest Reviews(12)
4.5/5
Verified Reviews- Cleanliness4.5
- Amenities4.5
- Location4.5
- Service4.5
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AI SummaryAn AI-summarised snapshot of real guest reviews
The property features exceptional service, diverse dining options, spacious rooms with modern amenities, and a prime location with city skyline views and easy access to the city center. Guests appreciate the delicious breakfast variety.
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Helpful
Not helpful
Guest User
December 15, 2023
While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2+ days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Guest User
November 2, 2023
The Receiption confirmed that the spa is open from 9.00 am until 9.00 pm, however, the spa people refused to turn on the jacuzzi at 8.30 pm. Their justification - because they work until 8.45 pm and don’t want to be bothered by customers. In this case, the official hours should be changed 9.00 am to 8.30 pm. After a long day, flights and hard work, I was planning to spend few hours at jacuzzi and faced such unpleasant experience. Will not be back, definitely.
Guest User
September 8, 2023
Quarky design, very attentive staff, hearty breakfasts. The room is large made with good quality materials. BUT, I have a very small window just under the wall. Effectively staring at a concrete wall. Judging from outside some rooms have huge windows others don’t have windows. The sink is in the room and not in the bathroom, which is also not great unless you are staying on your own. The wifi doesn’t work. There is no gym. Surely, one can find a room to squeeze some gym equipment. Overall, the hotel is not bad but it certainly is not worth the money they charge you.
Guest User
July 1, 2023
The Veil is a gem in Astana. The staff go above and beyond; they helped us greatly out when we had a personal issue. The rooms are beautiful and comfortable. And, the range of breakfast options keep it interesting.
Guest User
June 27, 2023
The hotel is fabulous! The rooms are generous in design, and well designed. The beds are super comfortable. The car service app is so inexpensive the few extra minutes to go over the bridge costs only 1 USD. The breakfast is generous although, it could use fruit. The hotel restaurants while pricey are extremely delicious. The spa is fabulous and the massage is divine. The staff is super friendly and we had no issues communicating in English even when we needed medical assistance. I highly recommend the hotel.
Guest User
June 8, 2023
i do not know how to rate this hotel. rooms are great and breakfast is of good quality. staff is gentle event if only few can speak English. the main mistery for me is absolutely insaine price i spent 4 nights there with breakfast for 1800 euros !! dinner at hotel restaurant is extreemly pricy may be it is special tarif for the national fairs because others were event more expensive. all in all the hotel is good in all aspects without being great in any of them while prices are just outragious.
Guest User
May 30, 2023
Amazing hotel, very friendly staff. Felt like i visited a modern art museum. Breakfast was nice good choice of everything. Good location. One of the best hotels I have ever stayed in my live :) Thank you I will be back for sure!
Guest User
April 16, 2023
Мы провели тут всего одну ночь, но впечатления остались яркие. Это небольшой бутик-отель с несколькими ресторанами и барами. Особенность вечернего ужина заключается в том, что вы выбираете место где собираетесь провести вечер и из всех рестораном еду, которую хотите отведать. Т.е. не нужно посещать их все, а если не вас всего один вечер, как был у нас, то это уникальный вариант попробовать разные кухни. Мы ужинали в пиццерии, но еду нам принесли из трех ресторанов. А в конце все было сведено в один счет. Да и как проживающим в отеле нам сделали скидку 15%, что приятно. Ребенку понравилась детская комната с горкой. Номер выглядит очень изысканно. Много мелких деталей на которые заморочились дизайнеры просто вызывают восторг. Из-за ограниченности времени в СПА мы не попали. Наша рекомендация! Отель очень хороший
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Guest User
September 9, 2022
I had bad stay at this hotel and im upset first expensive and stuff not helpful They make me paid for half night but they give me until 7 pm and not give more hours for cheakout also bathroom suffered with it also no has privacy if you have another perosn with you
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
StyleBoxed/packaged food
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Quite Clean
- 4.5/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Cleaning services provided by a professional company
- Rooms are disinfected between stays
Property Description
- Opened: 2020
- Renovated: 2020
- Number of Rooms: 47
Situated in Astana, 3 km from Bayterek Monument, The Veil Hotel features accommodation with a restaurant, free private parking, a bar and a spa and wellness centre. This 5-star hotel offers room service and an ATM. The accommodation offers a 24-hour front desk, airport transfers, a kids' club and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms with a wardrobe, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. The Veil Hotel provides some rooms with city views, and each room is fitted with a kettle. At the accommodation rooms are fitted with bed linen and towels. An à la carte breakfast is available each morning at The Veil Hotel. The hotel offers a range of wellness facilities including a hot tub and a hammam. Expo 2017 Astana is 7.2 km from The Veil Hotel, while Ak Orda Presidential Palace is 2.3 km from the property. The nearest airport is Nursultan Nazarbayev International Airport, 16 km from the accommodation.
Services & Amenities
Most Popular Amenities
Sauna
Spa
Massage Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Bar
Restaurant
Café
Children's Playground
Kids' Club
24-Hour Front Desk
Wi-Fi in Public Areas
Spa
Bar
Restaurant
Restaurant
Restaurant
No additional info available
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