Kazzhol Hotel Astana

I love everything about this hotel - the rooms are always clean, equiped with everything we need (toothbrushes, gowns etc). The pool is my favourite - it's warm, clean. I stayed in this hotel 3 times with my family and kids, we enjoyed breakfast and service. I think Kazzhol is one of the best hotels in Astana comparing to the price and quality of service. The location is good for us, because we ordered food from the nearest Shaurma Food and it took minutes to deliver in our room. Also I like the private parking zone, the restaurant on the 1st floor and the decorations in December 2023.

We stayed here for 4 nights. The room was quite spacious and offered a nice view. There was a alcove with a table where coffee/tea/water (1 bottle) and a kettle were available. The bathroom had a bathtub with a shower. Issue 1: The strange thing was that the partition between the room and the bathroom was made of glass, and there was only one curtain on the bathroom side. There should have been two curtains. Therefore, a person in the bathroom could always be seen from the room. Issue 2: There was only one towel, one pair of slippers, and one bathrobe in the room, which is odd for a double room. After a complaint, we received a second set. The staff member looked at the curtain, shrugged, and left. After complaining again, we were promised that the curtain issue would be resolved the next day at 9 a.m. Issue 3: It was warm in the room, and we couldn't get the temperature lower than 26 degrees, while the outside temperature remained below 20 degrees all days. The next evening, nothing had been done about the curtain. And again, there was only one towel. The second pair of (unused) slippers had even been removed. After insisting, we were given another room, almost identical to the first but with two curtains in the bathroom. In this new room, it was again warmer than 26 degrees, despite keeping the window open all day and night. The air conditioning only provided warm air, which seemed intentional. On the third day, there was again only one towel. After complaining, a second towel was supposed to be brought, but this only happened after we complained again. Only on the last day did we receive two towels. The first bed slept well, the second bed was okay but quite hard. The location of the hotel is not great, just a bit too far from the center. There were only a few restaurants in the vicinity. Breakfast was okay, but at 7 a.m., not everything was available, and later in the morning, not everything was replenished. It was noticeable that the hotel in Almaty, from the same chain, was very good.

Very good place, always stay here while in Nursultan, Very good food Fergana restaurant