Guest User
December 1, 2023
This was my first time to stay at a hotel with so many cockroaches. There were four of them. They appeared in the bath attached to the room and in the room. I think one cockroach is fine because it's in the middle of nature, but four cockroaches is definitely a hygiene issue for the entire hotel. I wonder if they don't do anything to control pests. The room was somehow dusty, and the futon was a mattress, not a futon. I can't believe we paid 130,000 yen for three people for this. The food was also terrible. Even if it was a 9,000 yen per person hotel, the taste and presentation were a bit disappointing. I've stayed at several hotels in the same price range, but the difference was more than a world apart. You can't see the view from the smaller private open-air bath. The changing room was also somehow dusty. Even if the building itself is old, it wouldn't be unpleasant if it was a thoroughly cleaned hotel, but it was obviously not clean enough. The staff seemed to be trying to provide a pleasant customer service. I think it would be better for them to work at another hotel. I think some people might book this hotel thinking that it's a high-class inn because the price is comparable to that of a luxury inn, but I don't want them to have the same experience, so I wrote this. If they charge high prices and make customers have a bad experience, I think they will eventually not be able to survive, even if they are located in Atami.
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