Delice Hotel - Family Apartments

Delice Hotel - Family Apartments Reviews

Delice Hotel - Family Apartments

Leof. Vasileos Alexandrou 3, Athina, Athens, 11528, GreeceView Hotel Details
Delice Hotel - Family Apartments
Delice Hotel - Family ApartmentsDelice Hotel - Family ApartmentsDelice Hotel - Family Apartments
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Delice Hotel - Family Apartments Guest Reviews

4.2/5
Very Good
23 review
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(23)
Positive reviews(19)
Reviews with photos/video(3)
Negative reviews(3)
Ilhan ozcan
One-Bedroom Apartment
Stayed in Mar 2024
Travel with friends
25 review
4.7/5
Amazing
Posted on Apr 14, 2024
Hotel is absolutely fantastic. Great great size. Only concern is receptionist need to smile.
Guest User
Triple Apartment
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on Jun 9, 2024
Great stay and location
Guest User
Double or Twin Room
Stayed in Apr 2022
Solo travelers
1 review
4.2/5
Very Good
Posted on May 31, 2022
Location is great for multi purposes. Lots of food and coffee shops around . Walking distance to art, music and history places. Great for visits to Evaggelismos hospital. Need upgrade the hair dryer and the fridge also needs to be programmed to be a bit cooler than it is. Clean but the bathroom floor needed a bit more effort (!) - the hose of the hair dryer too, Towels smelled strongly of disinfectant , made you feel safe but not pleasant. Neutral breakfast, basic actually, not for picky eaters but satisfying a hungry stomach. Tv was not offering movies' rental. Wi fi really good for streaming. Helpful staff both front desk , dinning room attendants and handyman/housekeeping. Great touch the sage from Crete at the coffee tray. Toiletries offered a body balm - not bad at all
Guest User
Double Apartment
Stayed in Apr 2022
Couples
1 review
5.0/5
Outstanding
Posted on May 31, 2022
Hotel personnel is very professional and friendly, the room is spacious and so is the balcony of the room. Breakfast was simple but enough. Very nice location.
Guest User
One-Bedroom Apartment
Stayed in Jun 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jul 14, 2024
The location of the hotel is very good, the transportation is very convenient, the surrounding environment is very good, the hotel breakfast is also very rich, the room is large, the environment is very good, it is very good for business trips and tourism
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Guest User
Stayed in Sep 2024
Couples
1.0/5
Posted on Oct 21, 2024
For our group of 4 couples i haf done selection of Delice hotel apartment as I was getting 1 bedroom apartment with size of 646 sqft besides its locational advantage. i booked 4 one bedroom apartment through our India agent in this apartment hotel for one night . We reached hotel by 2pm from airport & we were given 4 apartments each on different floors but that was ok as long as it was same category . Me & wife checked into room not realising that our apartment is unlike other 3 & literally half the size that we booked . When i went down to meet our friends i was shocked While others had full living room with 5 seater sofa . Large bedroom & larger toilet ours was half the size like a studio with no living & smaller toilet. I reached out to receptionist diani who refused to change the room & continued to say it's same category as others & said hotel is full while on line it showed vacancy of same category on this he says it will cost you another booking & no refund. He seemed to be lying totally & shamelessly . I reached to India agent posted video who reached out to hotel & was given same reply by mail that our room was just 2 or 3 sqmtr small & hotel is full so again both lies . So while on line booking showed availability he lied , room was like studio of of sbout 350 sqft which he was insisting is of same category. Would never recommend such a place where reception are so cold & lier of first lot
Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Sep 19, 2024
The air conditioning isn’t working and it is hot today . The person in charge wouldn’t give me any other option more than wait till tomorrow with no air . His behavior isn’t polite. He just said there is no other opción not even refund my money for me to go other place tonigh.
Guest User
Stayed in Jan 2023
Family
5.0/5
Outstanding
Posted on Feb 7, 2023
An amazing place at the heart of Athens with amazing view, reasonable prices, clean and pleasant for any time of the year. Our apartment with fabulous mattresses, clean and comfortable sheets, pillows and all amenities. The personnel so polite and helpful. Can’t wait to stay there again! ✨
Response from Property: Dear Niki, Thank you very much for taking the time to share your experience and your kind words.Waiting to welcome you again.
Guest User
Stayed in Aug 2022
Business travelers
3.0/5
Posted on Sep 9, 2022
Was on business trip, so the hotel was conveniently located near the conference venue. A bit dated but clean. Had a horrible night as could hear everything from the room above the floor. Someone drunk was shouting until 4 am. Complained to the reception and got a very dry response “he is not he moved out”….no apologies, nothing, just “he moved out…” Both lady and a man at the reception were a bit unfriendly. Liked the pillow choice. Could have given 2 stars but that wouldn’t be fair to a cleaner who kept the room tidy.
Response from Property: Dear, Thank you very much for taking the time to share your experience with us and we are sorry if there was something that did not meet your expectations.
Guest User
Stayed in Jun 2022
Family
3.0/5
Posted on Jul 21, 2022
We stayed at Delice hotel in family room for 3 days. The hotel is a little old styled, but the rooms are well maintained. The room had all basic amenities. The breakfast spread was decent. The nearest metro station is around 10 mins walk and Monastiraki is 1 station away from there. There are some good restaurants near the hotel.
Response from Property: Dear Guest, Thank you very much for taking the time to share your experience. Hope to welcome you soon again.
Guest User
Stayed in May 2022
Other
3.0/5
Posted on Jun 9, 2022
Was staying in this hotel for 2 nights. Is abt 20mins walk to the commercial area. Can choose to take bus too. Near the national gallery. Thère is a small supermarket nearby if you want to get food. Is abt 10mins walk. Wifi works well. The hotel prepares breakfast box for you if you need to leave early and will miss breakfast. That was a very nice gesture.
Response from Property: Dear, Thank you very much for taking the time to share your experience. Hope to welcome you soon again.
Guest User
Stayed in Apr 2022
Other
4.0/5
Very Good
Posted on May 30, 2022
Our room for three was a spacious, comfortable, clean, and quiet suite with a functional kitchenette and separate bedroom. Unfortunately it smelled of cigarette smoke even though it was a non-smoking room. Tiny elevator. Located near the National Gallery and a 10-minute taxi ride or 25-minute walk to Syntagma Square nearer the center and most attractions. Good nearby eating options include 5F and Pita Pan, inexpensive choices for lunch. Oroscopo was great for a higher-end dinner. Simple but tasty breakfast. Great spanakopita. The staff kindly provided boxed breakfast for our early ferry departure. The WiFi constantly dropped the connection with our iPhones and iPad. Worked better with our MacBook.
Response from Property: Dear Tim!, Thank you very much for taking the time to share your experience. Please accept our apologies, if your stay at the hotel was under your prefers and expectations. Regarding the Wi-Fi, indeed we had some issues,at that time, but eventually solved. Once again thank you for your review and hope to welcome you again. Delice Hotel & Family Apartments team.
Guest User
Stayed in Apr 2022
Solo travelers
5.0/5
Outstanding
Posted on May 5, 2022
I give a high value to the fact of having kitchen to cook as if at home. So the Apartment counts with this. The kitchen is rather well equipped. I would add some mat to protect the table (in my case i carried one with me just in case) . The refrigerator is big, there Is coffee machine, electric boiler , stove, oven, enough plates, glasses, etc. I asked for spounge and dish detergent cause as i cook my dinner i like of course to clean the dishes by myself, and the personal at the front desk provided it for me. The bed room had a Security box , which is a positive Point. The living room is rather comfortable. The personal at the front desk is very kind , Nicos helped me to find a place to Repair my luggagge which had arrived broken; Vangelis helped with the resetting of the wi fi at some opportuniy ; then there is Penny and two more functionaries (a man and a woman - Sorry that i don t remember their names now, but all very kind people, they received an order i had posted by internet and they gave it to me as i came back after going around all day). The cleaning personal is very kind too, and they do their work well, all is clean. The location is very suitable , 5 minutes walking from Metro Station Evangelysmus, so one can arrive directly from the airport by the blue Line in 30 or 40 minutes (dont remember the exact time ). There are some museums close to the Apart Hotel too, but i ve left them for my next visit. Lively places like Syntagma Square and Monastiraki , Acropole Museum , are all at one or 2 Metro Stations or even one can Walk 30 minutes. There is an excellent supermarket (Bazaar) at 5 minutes walking , one can find there all that one needs. The hotel offers breakfast paying a supplement, but i can t comment on that, cause i ve chosen to cook my breakfast at the Apartment , as if i were at home. Summarizing , i think this is a nice and convenient place to stay in Athens, which i was fortunate to find being it my first visit to Greece!
Response from Property: Dear Fabiana, Thank you very much for taking the time to share your experience. thank you for your kind words and hope to welcome you again.
Scenic35728552379
Stayed in Dec 2023
Family
2.0/5
Posted on Jan 14, 2024
It was the worst treatment I have ever had from a professional Receptionist. Due to a hold on my credit card I wanted to make a deposit to their bank account, which was a no-go for them because it was a holiday and they couldn't see the transaction. I certainly had every intention of giving him the receipt of the transaction, but he was so aggressive that in the end he even told me to change hotels (December 23!!). Finally he accepted it, but from that day on, they lowered their expression and greeted us by force. Considering that I had my 2 minor daughters with me. And the rooms have nothing to do with 4 stars!!!! The fridge completely empty not a single water, mold and dirt in every corner. and the photos they have on the page. UNACCEPTABLE very leniently
Original TextTranslated by Google
Response from Property: Αξιότιμε κύριε, Λυπούμαστε που οι υπηρεσίες μας δεν σας ικανοποίησαν. Αρχικά να σας ενημερώσουμε πως το ξενοδοχείο μας είναι 4 αστέρων στην κατηγορία επιπλωμένων διαμερισμάτων και όχι απλού ξενοδοχείου. Είμαστε οικογενειακό ξενοδοχείο τρίτης γενιάς από το 1974, όπου η καθαριότητα και η εξυπηρέτηση αποτελούν τα βασικά στοιχεία για τα οποία μας προτιμούν οι πελάτες μας. Όσον αφορά στην πληρωμή, είναι πάγια πολιτική στα ξενοδοχεία για να μπει πελάτης στο δωμάτιο να υπάρχει είτε ενεργή πιστωτική κάρτα με το απαραίτητο υπόλοιπο για την εξόφληση της διαμονής είτε να έχει δοθεί προκαταβολή. Στην δική σας περίπτωση η κράτηση είχε γίνει προ ημερών και δεν είχε κατατεθεί η απαραίτητη προκαταβολή ούτε είχε δοθεί κάποια κάρτα για εγγύηση. Σημειωτέον πως η περίοδος των εορτών είναι high season για τα ξενοδοχεία. Τέλος, υποθέτουμε πως παρερμηνεύσατε την καλή μας διάθεση διότι παρόλο που καπνίζατε εντός του διαμερίσματος, πράγμα που απαγορεύεται δια νόμου και επιβάλλεται πρόστιμο ύψους 100 ευρώ ανά ημέρα, επιλέξαμε να σας κάνουμε προφορική παρατήρηση. Ευχαριστούμε πολύ για τον χρόνο που διαθέσατε για να μοιραστείτε την εμπειρία σας και ελπίζουμε να σας καλωσορίσουμε ξανά. Η ομάδα του Delice Hotel & Family Apartments.
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Aug 17, 2023
Very comfortable hotel, well located 2 metro stations from the tourist center. Pretty room with balcony overlooking the courtyard, absolute calm (rare in Athens), top bedding, very nice decor inspired by the 60's, decent, classic breakfast. Very clean.
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Response from Property: Thank you very much for taking the time to share your experience and your kind words. I hope to welcome you again.