Residence Inn Atlanta Downtown

Residence Inn Atlanta was very comfortable place for travel, drop off public transport. The quite spacious room for long staying. Having basic amenities for cooking. Breakfast was ok. I completly loved cleanliness; soft pillow, the aromatic  bed made me sleep well. I am so appreciated.

Overall, the stay was good. The location was convenient, the staff were friendly and allowed early check-in for luggage storage. The room was spacious, the air conditioning/ shower system worked well, the bed was comfortable, and the breakfast bread was delicious. The only issue was finding garbage from the previous guest in the bathroom cupboard, which was quite shocking to discover, and the body wash was empty.

My husband and I were in town for a basketball game and stayed at this hotel. We enjoyed our stay from beginning to end. First, the gentleman that checked us in was so personable and helpful. He made sure we had all the info we needed and even offered a bottle of water! I wanted to get his name so I could add it to the review, but have totally forgotten it. Whomever was working the desk on Saturday 5/16 between 3 or 4 o'clock. The breakfast was really good with lots of options. The women in charge of the area were on top of everything. I made a big mess (of course I would!) and one of the ladies was so kind about it even though I am sure she had her hands full. She insisted that she would clean it, but I of course, insisted on helping. This was Sunday 5/17 around 9 or 9:30. Our check out was just as smooth and the gentleman just as helpful. We checked out about 10-10:15 on 5/18. I am giving dates and times because I hope all that were so kind to me and my husband get recognition for doing an excellent job and giving excellent customer service. It is so hard to find these days! Great job to all and we will definitely be staying here again on our next trip.

As a frequent traveler (Marriott Gold), this was one of my worst hotel experiences. 1. Room Discrepancy & Gaslighting: I booked a Suite with a kitchen and King bed, but was given a much smaller and cheaper Studio. Instead of correcting the error, management challenged my intelligence, claiming both rooms were "the same size." They shifted the blame to ******* rather than taking responsibility. This lack of integrity is unacceptable. 2. Parking Rip-off: They charge a staggering $50/night for valet. Ironically, the valet staff advised me to park at a nearby lot for $28/day with identical in-and-out privileges. The hotel’s pricing is predatory. 3. Poor Breakfast: Extremely limited options for a 3-star hotel. No yogurt, no fruit, and overall poor quality. Don’t waste your time. 4. Service Failure: I needed to print shipping labels, but the guest printer was broken. Staff refused to help by printing from a PDF or email, citing a "unhackable network" excuse—a blatant lie to avoid being helpful. Their solution was to tell me to find a public library. Summary: The staff is unhelpful, the infrastructure is failing, and management is dishonest. There are plenty of better hotels in downtown Atlanta. Do not stay at the Marriott Residence Inn Atlanta Downtown. Use your money elsewhere.

Here to watch team USA soccer at Mercedes Benz stadium. Picked this hotel mainly for location and we usually enjoy the free breakfast! Checked in early and got our room and was as expected. Had a little issue at the front desk, not sure if he was new but needs some work on customer service, even messed up our check in and check out times so our keys stopped working in the middle of our stay. Anyways, other than that everything else was good. The room, very spacious, we always enjoy the kitchen with the fridge for drinks and snacks, the microwave to warm up our drinks and food always comes in handy. Room was clean lots of towels, bed was comfy, but the bathroom just seemed dated. Me and my son loved the breakfast, the presentation and food was all really good. Eating area kind of small but luckily there wasn’t a lot of people eating when we showed up. Location was a nice 20 minutes walk to the stadium and even passed by the Centennial Park and took pics at the Olympic Rings (I always remembered that park from the bombing incident during the Olympics) Downtown Atlanta overall was a good experience.