To begin with, I called to verify my reservation through the reservation desk. My rate was changed as I was confirming the already reserved rate! After two hours on phone and then getting through to manager, this was resolved. Furthermore, the hotel is old and needs upgrading. The room we were in had a capacity of 4, only if you were 4 ft tall. Bathroom was size of a closet. Our bathroom door, fell off (pocket door) had a bandaid strap that was used due to previous failure. Pop corn ceiling falling off. Almost two years since last elevator inspection, expired 06/2023. Thought it wasn't going to open a couple of times. Of the five people we dealt with at front desk, only two were cordial. No rooms were available to change to due to being told the hotel was at capacity. Positive: the beds were clean and comfortable. Continental breakfast staff were on it, great cinnamon rolls.