Hampton Inn and Suites Atlanta Midtown

Enjoyed the Hampton Inn and Suites Atlanta Midtown given its convenient location. It's near the Symphony Hall, restaurants and other interesting places, and is right off I-85. Valet parking is available, staff are very friendly, and rooms are well appointed and comfortable.

Booked a corner king room 2 months prior to arrival only to be informed at check-in that they had none left but could have a city view king which “is a more costly room for the same price.” This was blatantly not true as corner rooms are much larger and the hotel obviously overbooks rooms. When questioned the clerk indicated we could move to a corner room the next day and she entered instructions for the next day clerk into their system. The next morning I discussed with the day clerk the planned change in rooms which she confirmed after checking the info in the computer. I reconfirmed with her when we brought our luggage to the desk for storage while out for the day and she said “I will book you into the corner room as soon as it is vacated”. When returned in the late afternoon the clerk from the previous day was on and checked the computer for a lengthy amount of time without saying anything. There was no response to being asked if there was a problem. She then asked Diane, the evening manager, to come assist and explained to her that the day clerk had not made the room switch and there were no corner rooms available. Diane pushed a few keys on the computer and then walked back to her office saying nothing to us. The clerk gave us keys to a corner room but also did not offer an apology for the mix-up. The corner room we had was great other than the air conditioner could not be used because of continuous squeezing whenever it came on; fortunately it wasn’t unbearably hot for the 2 nights. In the end we payed more than we should have for the first night room which was significantly smaller, had 1 small window in a position that provided little daylight, and the tv in a non-watchable position. Although the hotel itself is in a great midtown location, is quiet, clean and relatively new, the staff needs training on friendly, responsible customer service as that overrides any issues the building might have.

Loved our stay here! I thought the free breakfast left a little to be desired, but it’s free so I can’t complain. Parking was unfortunate. $40/night Valet or $20 parking in the adjacent garage made us need to be strategic with coming and going, not wanting to spend unnecessary money on parking. However, that’s really my only main qualm. Our rooms were cleaned daily and the building was very quiet. Everyone there was kind and helpful when needed. Would stay here again!