Loews Atlanta Hotel

Just had breakfast at the Saltwood in the Hotel. I had the best omelette ever - a great selection of add-ins and the omelette cooked beautifully. The server, Chazzie, was very friendly and interesting. Talk with her about her art. She is fantastic. Great experience overall.

Great location! Poor internal communication

Really enjoyed the courteous staff and amenities offered here.

I have stayed at this property many times and have been generally pleased with their customer service and guest experience standards, however, the most recent stay was a complete service failure. Upon receiving the emailed folio for my stay, I noticed two overnight parking charges, even though I had no vehicle at the property. This was certainly a simple mistake, so I called to have the charges removed. The representative told me that they could not take the charges off and I would have to call back in a couple days so the billing depar**ent could handle it. I told them that was not an acceptable course of action and that it needed to be taken off immediately. Another representative of the hotel helped me assured me that it would be taken off. Great. Fast forward over a week later, the charges were still not refunded. I called the Loews Atlanta five times trying to get ahold of a manager who could take care of this. My calls were either disconnected or sent to a call center. They were of no help. I was finally told that ALL of the managers in the hotel were in a meeting that would last at least over an hour. Why does a large "five star" hotel think it's acceptable to not have a single manager available to respond to incidents. I finally called the Loews Corporate number and explained this situation and to see if they could help. I was put on a brief hold so the representative could get information from the Loews Atlanta property. After a few minutes the Atlanta property representative, myself, and the corporate representative were accidentally all put on the line all at the same time. Unbeknownst to the representative from the Atlanta Property, I was on the line and could hear everything she was saying to the corporate representative. I started a screen recording of the call because her statements were wildly unprofessional and categorically false. This put such a bad taste in my mouth about this property. Incompetent and unprofessional management.

Excellent hotel. Fitness center is an 11 on 10 point scale. Enjoyed wonderful breakfast. Chazzie, our server, was nice as could be and full of smiles and good cheer. Food outstanding. Nice staff throughout, from the men who greeted us at door to our exit.

Amazing service!

Everything was awesome

Amazing! Will definitely stay again!

Booked for the basic room with a king size bed. Was sent an offer for an upgrade to a bigger room which was nice. The room was clean on a quiet floor. Parking was $40 for self parking. The staff was good. The lobby was nice. Room service had great options that were very tasty. We were very close to many restaurants and bars so that’s nice if that’s what you’re looking for. Bed was plush and comfortable. Would stay here again