Hyatt House Atlanta Downtown

This Hotel is in a great Location. The front desk staff are meh. Not very friendly. The Breakfast is pitiful, sausage sitting in a pan full of grease, I know sausage is greasy, but I’ve never seen it served sitting in a pan full of greased. So not appetizing at all. The first day the French toast sticks were stuck together and half cooked. Fruit bowl never refilled. Charging $15 for that is insane!! I will say the Breakfast attendants are sweet and helpful. The parking is ridiculous, I have to pay $45 per day for an attendant to go park my car 50 feet away. That’s just taking advantage of people. I should be able to park my own car instead of being rushed out of my car trying to grab all my things, shopping bags, etc. Hallways are very loud throughout the night. Ghetto guests allowed to say the worst cuss words and talk any way they want to loudly in front of other guests and Children. I finally had to say something to this one girl. This is a family friendly Hotel as the Aquarium, Coke Museum, Centennial Park are all located within walking distance. Hotel staff shouldn’t let crap like this happen or continue. Good luck if you need towels, an extra blanket, or whatever, Housekeeping doesnt clean or replenish anything and that was on my third day. You have to call and ask for it, but the phone doesn’t work in the room and I had to use my cellphone to call the front desk. I had to go get it myself and the guy couldn’t get into the linen closet cause someone locked the door and they didn’t have a key. He had to go to an open room and get it from there, SMH. I paid over $200 a night to stay here and I’m very disappointed. Won’t be back. Will go stay at the overpriced, outdated, Westin instead and pay for an Uber to drive me and my family to where we got to go.

Kissie was amazing and helpful!

Friendly staff, great location. Comfortable room. Breakfast was good. I would recommend this hotel to others.

Pathetic hotel. Room not cleaned for 3 days despite requests. No hot water all days. Reception staff has no idea about service. Extremely rude and unprofessional. Location is good. Rest is terrible!!

Great staff and clean environment close to alot of entertainment. Will be back!

I enjoyed the room and proximity to local sites, but the parking was very expensive and not expected prior to arriving on-site.

Great locations and a nice room for a good rate.

Perfect

I stayed at the Hyatt House Atlanta Downtown for only one night with my family for a quick visit to the Georgia Aquarium. Parking options are limited to valet parking only per night for a service can be easily done by yourself because the car is parked right in the parking lot of the hotel. The room looked clean at first sight, but some important amenities were missing: shower gel (the bottle they put in the shower to dispense the gel was empty); no WIFI service, when I called front desk to ask for wifi information the agent told me their wifi was not working at the moment (it was never informed to me or displayed on their site); only 3 bath towels were provided for a room and a reservation of 4; no complimentary bottle of water provided in the room either.