The Grand by SkyCity

The Grand by SkyCity Reviews

The Grand by SkyCity

90 Federal Street, Auckland, New ZealandView Hotel Details
The Grand by SkyCity
The Grand by SkyCityThe Grand by SkyCityThe Grand by SkyCity
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The Grand by SkyCity Guest Reviews

4.5/5
Great
144 review
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(144)
Positive reviews(138)
Reviews with photos/video(36)
Awesome stay(44)
Convenient location(14)
Located downtown(11)
Easy to get around(9)
Loved the view(6)
Friendly front desk staff(6)
Comfortable bed(5)
Negative reviews(6)
Guest User
Accessible Grand Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 12, 2024
Awesome experience always in this luxury hotel. Oozing opulence and attention to detail faultless. The beds super comfy and ticks all the boxes. Highly recommend this Hotel to travelers
Response from Property: Thank you for your positive feedback, and the photos are looking absolutely phenomenal. We appreciate your kind words, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
CDT11336
Grand King Room
Stayed in Mar 2024
Solo travelers
7 review
4.5/5
Great
Posted on Mar 29, 2024
A memorable and tranquil brief stop in the city of sails. People are friendly, weather’s nice. What’s there not to like about Auckland?
Response from Property: Dear CDT11336, Thank you for your positive feedback. Well said! What is there not to like about Auckland? We hope you had an amazing stay, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela
Anonymous User
Accessible Grand Room
Stayed in Mar 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Mar 19, 2024
Busy hotel and a base hotel for China aircrew. Room size is decent and bed is comfortable. Daily housekeeping seemed to be a little slow probably because of high occupancy. Nice restaurants within the hotel. It be good if they can vary the breakfast spread, spread is the same everyday during my stay. Filtered coffee offered at breakfast. If you want something else like flat white, extra charges apply and extra charge for milk.
Response from Property: Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us. Your feedback regarding breakfast is duly noted. We will ensure that this feedback is shared with the respective department to facilitate our continuous learning and improvement of our services to satisfy all guests. We hope to welcome you back to our hotel in the near future! Take care.Kind regards, Angela
Anonymous User
Grand Deluxe King Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Incredible service from beginning to end. We were upgraded as it was our anniversary and the room and views were spectacular. Very comfortable bed and great facilities
Guest User
Grand Twin Room
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 17, 2024
I like the place and by the name itself it’s already a very clean and stylish as well as first class. But, unfortunately when we came to the hotel our rooms not ready yet and we have to wait for more than an hour. We booked the hotel for a long time and we checked in late but the hotel personnel did not inform us beforehand that our rooms not yet ready which is really inconvenient. The other thing my son complained about is that there ‘s no microwave where we can heat the baby food or milk. We’ve been to other hotels before and microwave’s included in the rooms. Probably it’s our negligence too for not checking before booking the rooms. But hope in the future we expect that if we book the rooms before hand at least the staff will inform us if it’s not yet ready so we can plan ahead and not rush to check in.
Response from Property: Dear guest,Thank you for your valued feedback - if you could please reach out to me directly via my email address - taylor.coleman@skycity.co.nz. I will be happy to look into this further for you. Kind regards,Taylor Guest Relations Executive
Guest User
Grand King Room
Stayed in Oct 2023
Couples
8 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Great stay at the grand in Auckland. Ideal location and superb spa. Highly recommend for a quick trip to yeh city.
Response from Property: Thank you for your positive review and we appreciate your time leaving valuable feedback for my team. We will continuously deliver our best service to our guests and we hope to welcome you back in the future. Kind regards, Angela
Guest User
Grand Deluxe King Suite
Stayed in Jun 2024
Family
2 review
4.0/5
Very Good
Posted on Jun 3, 2024
The suite is lovely and clean. Although room wasn’t very sound proof
Response from Property: Thank you for your review, and we are pleased to hear that you have enjoyed your stay. We aim to provide comfort and clean rooms to guest, and we are delighted to hear that you were able to experience the best of it. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
Guest User
Grand Deluxe Twin Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Overall stay was amazing. Friendly staff, clean, quick easy check in and out process.
Response from Property: Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back to our hotel in the near future! Take care. Kind regards,Angela
Fishing fish
Accessible Grand Room
Stayed in May 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Great location in city centre, nice and helpful staff
Response from Property: Dear Fishing Fish, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
Jia
Grand King Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 26, 2024
Everything is good as usual, loyalty visitor
Response from Property: Dea Jia, Thank you for your positive feedback and we appreciate your time leaving valuable feedback that compliments our hotel. Thank you for choosing to stay with us, and we hope to see you return soon!Kind regards,Angela
Katie432
Grand Deluxe King Room
Stayed in Oct 2023
Couples
25 review
4.5/5
Great
Posted on Oct 6, 2023
Great hotel in very central location. The shower leaked and the bathroom was a little small but the friendly staff made our stay very pleasant
Response from Property: Thank you for your positive feedback and we are pleased to hear that you have received a pleasant service from our staff members. We sincerely apologise about the shower and hope you to tell us during your stay so that we can rectify the issue at your earliest convenience. Thank you, and we hope to welcome you back to our hotel in the future. Kind regards, Angela Shin
Guest User
Grand Deluxe King Room
Stayed in Mar 2023
Couples
2 review
4.2/5
Very Good
Posted on Apr 5, 2023
Location is great, we didn’t have much scenery as office building next to us but otherwise it was good experience
Response from Property: Thank you for taking the time to review your stay, our location is such an asset and we are delighted you had a wonderful stay!
Guest User
Grand King Room
Stayed in Aug 2023
Friends
1 review
5.0/5
Outstanding
Posted on Aug 13, 2023
Great stay. Good location and clean room. Staff are friendly and good gym and pool area.
Response from Property: Thank you for your lovely review, we hope to have you back with us again soon for another great stay!
Anonymous User
Grand Twin Room
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 5, 2023
Wonderful hotel for business trip and family visit. Good sevice and great location.
Response from Property: Thank you for taking the time to review your stay, we are so pleased you had an enjoyable visit and hope to welcome you back to The Grand again soon!
Guest User
Grand Twin Room
Stayed in Aug 2023
Couples
1 review
4.5/5
Great
Posted on Aug 23, 2023
Too hot in the room. Couldn't set it below 22 making it difficult to sleep.
Response from Property: Thank you for sharing your feedback, and our apologies that the A/C system was faulty throughout your stay, please be assured we will address this issue, and we hope to welcome you back in the future for a more enjoyable stay.