Well first I'm not the type of person to complain. This is my 1st. We arrived, check in ,I ask to use the restroom the young fella sends me to a locked door with staff only on it. I survived. Next day I requested a roll of tissue at the desk. The young man nervously told me he would call my room when it's available....an hour later I go to the desk to check on a roll of tissue. The lady who said she would bring it to my room was leaving, and I was told I will be called when it's available.... another hour later I get the call for a roll of tissue. And maintenance forgot to cover ac unit, no biggie it was functional. Ice machine broke on 1st floor, you have to use the machine on the 3rd floor. The bed was top notch no complaints on that