I am never coming back to this hotel. I extended my stay and the person at the front desk confirmed that it is done. Next morning while I was at office, I got a call from the front desk that I have been booted out of my room. Apparently, the extension didn't go through their system. My clothes were dumped in my suitcase along with shoes with no consideration to any hygiene. I was given another room later when I returned from work with my suitcase at the front desk. Later when I checked my belonging few clothes were missing. I made a complaint to which their response was that the earlier room has been checked and nothing has been left behind. I talked to the duty manager. She was rude and did not understand my anguish on being booted out of the room and losing clothes justifying that I did not extend my booking and the hotel did the right thing. Never expected this. I hope that none of the customers of Holiday Inn/ Intercontinental Hotels have to go through such an experience.