Comfort Suites Augusta Riverwatch

This was the absolutely worst hotel experience I have ever had. (And I have done quite a bit of traveling). The one there: 5 nights - We had two rooms Check in: excellent! Room: Our room had an extremely strong smell of cleaning product that actually made my husband throw up. We had to ask for them to not use that product because it was too strong. Unfortunately, they must have thought that meant to them that we didn’t want our room cleaned. We had to ask after day 2 of not getting cleaned for them to clean it and they only made the bed but didn’t change the dirty sheets that my granddaughter got dirty. In the 5 nights of being there they only cleaned the room once and only because I had to request it. We couldn’t use the safe at one point because the battery (?) was dead. They fixed that. We got locked out of our room twice due to a door malfunction (that may be why the room never got cleaned). Nobody could open the door even the janitor. But yet, they told us it was our fault the door didn’t open because our keycard was too close to our cell phone. The toilet barely flushed (had to flush three times every time we used it. But the worst part was I had a reservation until May 8th …..I had the email to prove this. But the manager told me on May 7th as I was coming back in that she “assumed” since I had taken my stuff that I would be staying an extra night and charged me full price for an extra day because I was supposed to be out by May 7th. (I had two rooms and she only said it about one of the rooms). I told her my reservation was until May 8th and she was adamant that I was supposed to leave by the 7th. I was on the extreme side of angry. I got out my phone and pulled up my reservation and showed her the dates. I told her she was essentially calling me a liar and she walked away. I had to talk to a different woman (who was kinder). They did nothing about it and couldn’t wait to toss my bill at me as was leaving.

The front desk staff was friendly and helpful. Very responsive to our requests. The kitchenette area was not cleaned however. There was spilled coffee on the counter, food residue in the microwave and the floor in front of tissue area was not mopped. Very disappointed given the overall good experience we had at this hotel.

Fantastic hospitality. Front desk was attentive, but the highlight was the 7-9 pm "Happy Hour" hosted by Cindy and Sammy. They made my visit unforgettable. Their music was exactly right for the crowd. I will absolutely stay here again, just because of Cindy and Sammy!

Excellent services

The air conditioner was loud, all night long when it came on it scared the hell out of you. The door handle to the room needs to be repaired. The tub has rust spots in it.

Always clean and front desk staff always helpful and polite.

One of the best experiences that i have had in months. Would stay again

It was clean and front desk was very courteous

Front desk was excellent for the entire stay! Staff is very friendly . Rooms a exceptional for the price!