The customer service was beyond good. I had a problem with the air conditioning in my room and didn't sleep all night. The system said one thing but the air coming out was not cold. I advised the management in the morning when checking out and they said they would look into it. They actually did and gave me a credit towards my room rate. The place is eclectic, with a very good vibe and a great bar and patio frequented by locals and guests. It is a bit rustic for those of us spoiled with more lavish boutique hotels but it was clean, pleasant and fun. The location is great and there was secure parking on site. Highly recommend it. If you are older like me, you may want to request a ground level room. The stairs were unexpected and thankfully the reception woman was gracious enough to help with bags!