Guest User
May 29, 2024
We experienced multiple issues during our stay, being moved to four different rooms in less than 6-8hours due to various problems. The staff did not apologize and made us feel responsible for their lack of preparedness. While they offered us free breakfast as compensation, it was subpar. We've had great experiences at citizenM in Miami and Los Angeles, but the Austin location was disappointing. We would not recommend it to our friends at this time. The main issue seems to be a lack of management and leadership, as the staff members we came into contact with were unprofessional. We hope the situation improves because we generally enjoy the citizenM brand. Aside from that, the location is great. A quick walk around the corner you’ll find some cool spots to eat. Uber trips are cheap and everything worth doing is no more than a 10-20 minute drive.