TownePlace Suites Austin North/Lakeline

Good location for us. Comfortable bed, welcoming staff, like the kitchen.

Employees are thieves. Avoid this property. I asked the front desk about the missing items. They said they would ask housekeeping. No follow up no resolution. I stay at hotels very often and have not had items stolen in the past. Being a Marriott Platinum member I am rethinking my loyalty to the Marriott brand.

My partner and I stayed for the weekend due to the ACL festival. Our room had a king sized bed and a lot of amenities such as a couch, kitchenette with a mini stove, mini-dishwasher, full sized refrigerator, dishware for cooking and eating and a nice desk area to work. We arrived a little after 1am and were greeted by Jay at the front desk. Jay was very courteous and warm during the checkin. We had some internet connection issues on my laptop, but Jay kindly helped us through it by calling the internet provider to help set up the connect to the laptop. We can't stress enough how kind and patient Jay was to us during our stay. He always had a big smile on his face and was eager to help in any way he could during our visit. We plan on staying again for next year!

My company booked me a room here as I was going to be an extended-stay of more than a week for training and naturally, as one would, I worried that I wouldn't have anything necessary to make my stay comfortable and less home-like. When I got to the property, I was greeted with a warm welcome from Brenda Rast. She was very polite, very helpful and did a great job acknowledging the fact that I was away from home and that I was a human being (some hotels just treat you as a money machine). My room was very clean and stocked with everything I needed in the kitchen! Plates, utensils, cups, a fridge... it was home! Later on, I decided to get out and see what was around town and Brenda was very helpful in recommending several spots. I went to this place called "Little Woodsters" and it was a nice bar. I opted to eat pizza there was pleasantly surprised at the fact that this was not a chain pizza place! The parking lot of the hotel is very well lit (I would suggest parking in the front). The swimming pool is kept very clean (I enjoyed late afterhours swimming) and I used the fitness center almost daily. Quaint marketplace in the front, ability to checkout board games, books etc. Free breakfast. Unfortunately, I was there when Brenda wasn't so I didn't have someone to carry conversation with (fellow Celtics fan here) but I did interact with Troy at one point and I think he could use a lesson or two in customer service. Look, all this aside, the staff is great, attentive, and treat you as a valued guest. If you need a place, stay here! Thank you for making my stay stress and hassle-free!

My husband and I spent almost three weeks at this wonderful TownPlace Suites by Marriott. The front desk manager Brenda helped us feel right at home while my husband recuperated from back surgery. The totally accessible room was spacious and bright and provided everything we needed for our stay. One of the best amenities was easy access to the gym which I used practically every day! The daily breakfast provided had more than ample selections and Laura was especially nice and helpful! Melissa of the housekeeping staff was just delightful and made sure we had enough towels, coffee and anything else we needed! The rooms were so comfortable that we did not miss our bedroom at home at all! Most of all the hotel is located by just about any type of food one could want and nearby a Target and an HEB. We are so very grateful that our daughter located this hotel and ensured that we were very well taken care of during our time spent there. I told Brenda before we left that we would recommend any of our out of town guests to stay at this hotel which is just minutes from downtown Austin and also happens to be right next door to a Hilton Garden Inn with a great restaurant!! --Matilda Saenz

We were pleasantly surprised.

Hotel very nice, reception staff very friendly and welcoming. However, trash not taken from room during cleaning and elevators had strange unpleasant smell. Otherwise, great place to stay.

Real nice and comfortable

Room was large and very clean. I had an issue with the toilet and it was promptly repaired the next day.