Residence Inn Austin-University Area

The hotel was just what we needed when we went to Austin for the NASCAR races at COTA. I accidentally left some clothes in the closet when we checked out. I contacted the hotel and advised them of this. They said they would send them to me if I sent them a shipping label. I did and they sent them. I would like to specifically thank one employee - Jeremiah. He went above and beyond to help me out with getting my clothes back. He returned calls and called me when he said he would. Thank you, Jeremiah!!

i checked in and the last 3 Marriott' i have checked into the printer's DON'T work just like the one at this location and most of the time the check in ask to send the family and friends ds rate to a email it's not like i didn't have it i just haven't been able to print it the front door lady who checked me in around about 10:27pm was not nice i mean i just got off the road i was so tired and me being a platinum member you would this bring that up wasn't really nice seeing i was tired and just ready to lay down then unless im wrong i have a choice of ten $ from the market or point's i took the 10$ i got a dr pepper and she said she was going to charge me for the chips i know dam well the soda ain't 10$ moving forward i had roches in my room i never said nothing because i didn't feel like moving btw on my profile it clearly show's i ask to be downstairs but may they didn't have anything moving forward the breakfast i get to the breakfast area to eat i grabbed a few thing's i was going to go back back the lady just shut the door not asking before she did you need anything i close up smh the moving forward i ask for a late check out as a platinum member NO was the answer over all this stay was AWFUL i felt like a homeless man off the streets i just got out of the hospital i didn't have the energy to even say anything after almost dying a few day's before i got to Austin so hopefully i get a phone call from someone btw before i got there ii stayed at the courtyard universtity 4 nights' alll the day's i got upgraded rooms and i was treated so nice i didn't got back because i needed to be close to downtown

Enjoyed the variety of items at breakfast

The staff are the NICEST! Will stay again when/if we get the opportunity.

Set back next to a Home Depot the property is clean, the rooms large and staff nice. Restaurants close early (9pm) so late night nothing to do. Not walkable but not a bad place.

We planned to stay in Residence Inn by Mariott Austin – University Area from September 1 to 4, 2023. After only one-night stay and at the morning of Sept. 2, we found that the bed was full of ants, a terrible experience that shocked us. We immediately quitted the hotel. The terrible hygiene of the hotel made our labor-day weekend completely unpleasant and horrified.

We had a great stay. The best/weirdest/favorite part? The elevator was always open and ready for me to head up to my room. Staff was friendly and the area was ideal.

Nice property Ventilation output too close to beds

It was comfortable. Nice breakfast, but a waffle iron would have made it better. Staff was friendly. The slope on the south entrance is pretty steep in places.