This place really needs help. I checked in around 5pm and the gentleman behind the front desk was overwhelmed and he kept stating he was on his own and most requests for any items were not being addressed. There were Bonvoy Elite members checked in in a rushed manner and not being recognized, much less offered courtesy items, NOT EVEN a smile. Printer in the lobby has been out of service for 4 days.... Or more since I see this mentioned in prior reviews. None of the amall tvs in the common areas work... NONE!!! THE BREAKFAST IS THE CROWN JEWEL OF SADNESS.... If they entered a contest to find the saddest conplimentary breakfast offerings of a hotel anywhere in the US, they wo6ld loose because they eould be too sad for even that contest! C'mon. You have a better chance of finding a better breakfast behind the dumpster in Home Depot across the street!!! This place has a lot of potential, but lack the right attitude, appropriate staffing levels, proper upkeep. This hotel should not be part of Marriott!