Staybridge Suites Austin Northwest

Our stay was great. Friendly service and comfortable rooms.

Good place

Roach. They changed our room due to the dirty tub and roach on our wall. Supposedly a General manager or Managent would call us upstairs upon arrival. NEVER CALLED. After we went home, We called repeatedly, left messages with staff. For some reason, Managent never called. So much for the IHG CLEANING PROMISE.

My husband and I decided to take an impromptu trip to Austin. We booked our reservation for 1 night stay at Staybridge Suites with representative via phone. The check in process was fine. Immediately after, we went to Texasriadhouse for dinner. Upon returning, we went to our room for the 1st time about 10:15PM. My husband and I were watching a movie and he jumped up! I said, “what is it?” He said, “I’m looking for my shoe to kill the roach on the wall!” I told him to take a picture before he killed the roach. Afterwards, I went to the bathroom and the tub was dirty. I called the front desk, explained that the tub was dirty and my husband killed a roach in the room. The employee requested that we come downstairs to return current keys and receive new room keys. He told us that the manager would contact us the following morning. Of course, after we arrived at the new room, it was uncomfortable for the rest of the evening. We were concerned about roaches in our new room and possibly crawling from the walls to our bed during our sleep/bedtime!! We talked to Amanda (I believe) the following day (2.18.24). I asked the manager. However, per employee, the manager wouldn’t arrive until following day on Monday. I discussed the situation from the previous evening. The employee said she’d heard about that and sent housekeeping to the room to look for the roach!! OMG… I told her that my husband killed the roach and showed her the picture of the roach and dirty tub. I told the lady employee that to us, roaches meant “unclean”. Also, my husband and I are not used to roaches. The employee said that they sanitize their rooms. I will follow up with management (VIOLET BOUNTHAI) on Monday with the expectation of being compensated for our stay.

One of the worst hotel experiences. The beds were very uncomfortable for everyone in the family. I slept on a sofa bed - it was a cheap, low-quality spring bed, probably several years old and never replaced. I'm still suffering from the back pain I picked up during the stay. I regret staying in this cheap hotel.

Front desk staff friendliness and helpfulness varied a lot on who was there. It seems like this hotel was more for long term stays than a standard hotel. A lot of the necessities in the room like toilet paper, sheets for the pull out, forks for the kitchen were missing. To get them required you to go get them yourself from the front desk. There is not extra staff to bring it to you.The pool was small and basic but it serves its purpose and the morning breakfast was provided which was also good and it is a hot breakfast. Not just cereals and a few boiled eggs. However, due to the lackluster customer service and the rooms missing the expected accoutrements, we will not stay here again.