laurenmc25
March 21, 2024
I had booked a stay at this hotel for one night because my flight was getting in around midnight. Unfortunately, my flight was cancelled and I had to change to the next day. This hotel would not refund my stay even though the flight change was out of my control. I even let them know two months in advance that my reservation would need to be canceled. There was plenty of time for them to re-book the room without loss of revenue. They are basically stealing my money. I will NEVER book at this hotel again and advise other travelers to be aware that they may still charge you, even if you don’t stay. Never have I had such horrible service from an airport hotel!