DoubleTree by Hilton Austin Northwest - Arboretum

Bed was lumpy. Cleaning service never removed trash. Left coffee soaked towels we used to clean up carpet in place. Neighborhood families used pool - we saw them pack and leave - probably because the back door is unlocked. Generally not what you’d expect from a Doubletree Hotel.

Hotel was a little outdated but still super cute. They staff was super friendly and welcoming! Our initial room was warm and the AC wasn’t working. We were immediately accommodated and moved to another room. Overall, great stay!

More of a nickel and dime type stay and location. What would be included at most places was extra or additional.

It's a nice, clean hotel and convenient for when I'm visiting my friend in Austin. But, since my last visit back in November, they've started charging $10 a day to park in their very spacious and very empty parking lot. Yes, there is a way to get it validated, but it either involves having the clerk put the code in on your phone (so hope you have your license plate memorized) or calling some number in an effort to get the charge removed. It makes no sense.

practical, clean and convenient

Horrible EXPERIENCE!! Parking charge - which is crazy. A male staff walked in my room without knocking and roomed had already been cleaned!!! Complained to Manager and they basically just said shouldn’t have happened. My husband was furious!! WOULD NEVER STAY HERE AGAIN!!

Husband and I stayed at the DoubleTree Austin Arboretum, April 5-9, thanks to a points gift from our son-in-law, also a Hilton Honors member. The only positive feedback we can give are (1) Emma in the buffet area single-handedly made our experience pleasant; yummy Doubletree cookies. So much was wrong with our stay, particularly with our room and management. Even though I had called ahead to ensure that requests would be made, they were not; some items, especially foam pillows were not available; furniture was worn, a luggage rack broken and the refrigerator was missing (the first room we had before switching); the second room had plumbing issues and the phone was not working. An exit door to the hotel was broken for 2 or the 3 nights we were there. The first night, Alex said he would get most of what we wanted done in the first room, but three hours later nothing had happened so my husband went down stairs to get the items. Also, Alex told us that we were given $30/person allowance for food and beverage per day; I had him state it again just to make sure. We only had fruit/juice/pastry/coffee the first morning and added a nice tip to the bill which came to $43+ but when the bill came we were charged an amount over the $30. We found out about the amount due when we checked out. I questioned the charge and I was told I misunderstood Alex, which I had not. Alex was at fault for his promises and his statement about the beverage/food allowance. I became irate, not about the amount of money but being told I had misunderstood. What ever happened to honesty and customer satisfaction?

The breakfast was decent, but way understaffed. No plates available, tables needing to be cleaned, etc. The bartender decided to close at 8:45 on a Saturday night. We were on a group trip and wanted a place to hang with the adults. Why even advertise the bar if it’s open from 4-8:45 on a Saturday?