Comfort Suites Austin Airport

Here’s a highlight reel for my recent stay at the Comfort Suites Austin Airport. • The king sized bed I reserved was reconfigured to 2 queen beds without notifying me in advance. • The room had not been cleaned by 8pm when I arrived. • I had to wait over 30 minutes for my room to be cleaned. • The elevator floor was dirty, cracked, and uneven. • The second floor hallway was missing all baseboards and had paint-covered carpet. • The room across ours was still being cleaned, now at 8:45pm • The “closet” in our room did not have a rod, clothes hangers, or doors. • The light switch just inside the door did not work • There was no toilet paper holder and no hairdryer. • The water in the shower was cold until I was 2/3rds done, then it became scalding. The corporate customer service phone representative who I spoke to that night said they could not take any action until the General Manager had a chance to make improvements during our stay. They only help after a guest checks out. At check-out, the desk attendant, who was the same woman I saw cleaning rooms the night before, was already aware of all these problems, but she only offered a “take it or leave it” $40 (15%) discount. She did not have the authority to negotiate a solution that I felt would be more appropriate. However, two days later, another corporate phone representative did agree to the entire bill for our stay. I was happy with this resolutuion Three days after my refund was processed, the property’s Assistant General Manager, Jeremiah Gutierrez sent me an email apologizing for the conditions of our stay and informing me that my interactions with his staff were aggressive, belittling, and disrespectful. He never reached out to me to hear my story, he did not acknowledge that I received a full refund due to the atrocious conditions at his property, and he assumed that his employees accurately portrayed our interactions. While I was firm and assertive in advocating for myself, I did not yell, belittle, or disrespect any of the staff. In fact, I empathized with them for having to deal with their management’s neglect of the building, the guests, and the employees. Thanks to Mr Gutierrez’s completely unnecessary and utterly one-sided email message, I feel compelled to help other travelers avoid this hotel. With so many other airport hotels nearby, why take a risk on this one?!

Worst hotel I have been to. Fridge didn’t work, sheets stained, weird smell in room and throughout the hotel

No hot water, couldn't shower...

Close to Austin airport.

There was no hot water.

Soon as we walked into the bedroom there was a roach and the room smelled humid but not as humid as the hallway.

Not that good at all. There was no one to check us in, our key didn’t work, the morning breakfast was horrible, it was dirty the list goes on and on.

Bathtub was cracked, outer area had trash everywhere and garbage cans overflowing. Staff was really nice but need to clean up better. Won’t stay there again

Booked a room a couple weeks in advance and was told they had nothing available when I arrived. After an hour was offered a room with a single bed for three adults. I’m addition the lobby area and bathroom was dirty and had roaches. Never made it to a room but assume they were not much better