Guest User
June 23, 2024
Upon arrival at the hotel, I was immediately impressed by the top-notch customer service and facilities, both of which deserve a solid 5-star rating. The valet staff greeted us warmly as soon as we arrived, setting a positive tone for the rest of our stay. Although my trip was primarily for business, I had decided to bring my three daughters along as they were on school break. The reservation had been made by someone else, so the hotel staff was initially unaware of my girls' presence. Upon entering the hotel, we were warmly welcomed by the bustling restaurants and the friendly hotel staff. They efficiently checked us in, and upon realizing that I had my daughters with me, they graciously offered to switch us to a room with two queen beds to ensure a more comfortable stay for all of us. I was pleasantly surprised by this proactive gesture and appreciated that I didn't even have to request it. Throughout our stay, the hotel provided us with numerous amenities, and the location couldn't have been better. Everything was clean, and I felt very safe, which added to the overall positive experience.