Guest User
June 21, 2024
One of the worst experiences ever in a luxury level hotel. We were booked for one night . Our room was not available until 5 pm. We were coming off a long flight from UK, so not a nice wait in the bar. We had dinner reservations at 8 for Nido. When we checked with hostess she said if we waited 10 minutes we could have a window seat with the view. Great what a nice offer. We waited and then she sat us at a different table that had been available the whole time because someone came in after us that wanted the window table that she obviously knew. I did not ask in advance for a window seat , so she just created a bad and unprofessional vibe. The food at Nido was very good and our waitress did a great job. I would not recommend this hotel . Also, if you have a lot of luggage you are on your own. Valet but no bell hop. There are a lot of other boutique hotels in Austin that do a great job in this price range.