Guest User
June 6, 2024
It’s a beautiful property, and a great location. However, their attitude and treatment towards us made it a poor experience. The bathroom lacked basic fixtures, and made it difficult to have a shower. Our repeated complaints were met with a shrug and an answer that “it is being refurbished and the fixtures have been ordered, but not here yet”. I am shocked they rented out an unfinished room - surely there are rules against that? When we checked out, and we told them we were not happy, the manager, through the front desk, gives a 20 Euro discount (which she upped to 34 Euros, the cost of a breakfast). Which was laughable, considering we just spent almost two and a half thousand Euros on a suite for a 3 night stay. She would not even talk to us. After paying 5 star rates, it is only fair to expect a 5 star experience, which it was not. Best to avoid this hotel.