The Kylestrome

This was the first 'Smart' hotel (no receptionist) we have come across and it was easy getting in. We were upgraded to a suite which was excellent as we don't get upgraded at all. The room was huge, the bathroom was huge (with a spa tub), the bed was big & very comfortable. Parking was easy at the back of the Hotel. The Hotel had a restaurant attached which was reasonably priced with good food. Overall a great experience...Would certainly stay here again..

Booked a 2 night stay first impression was great received code which lets u enter the hotel and your room which was very comfortable left in the morning to enjoy the day returned at 4.00 used the code to enter the hotel but couldn’t get into the room asked the staff in the restaurant for help but they are separate establishment after trying for 10 mins got the guy on the phone he says he would send someone to fix the problem I was to sit in the bar and get a drink on them (which they never paid for) the guy arrived and fixed the code the battery had ran out finished the drink to go up to a room that had no room service or clean towels on the phone again was told u need to request these services (really) so just use the dirty towels for your whole stay the guy met us as we were leaving to go to our restaurant so no shower for us before we went out it is an unmanned hotel with issues that need to be resolved wouldn’t return especially as they don’t clean the rooms unless u ask would return to the restaurant as we had a delicious breakfast on the Saturday morning have been to this hotel before it was unmanned and it was a joy to stay there but won’t return

The stay was lovely and so cozy. Only things we have to mention about the stay was the plug in the bath was getting stuck we had to use a card to get it out, the toilet roll holder and shower knob loose also. But other than that it was such a lovely stay and we’d 100% be back and recommend to friends already. Fab!!!

My son and I drove up to Ayr to visit one of his school friends during the Easter holidays. The decor of the room was nice. The only issue we had with the room that that the heating system was blowing out cold air. Luckily it wasn’t too cold that night. We went for breakfast in the morning down stairs in the restaurant and it was very nice. Lovely decor and service was very friendly.

Really enjoyed our stay. Very convenient location for going to places in town.

quiet and convenient

Had dinner here last night after a lot of hype due to the refurbishment. Decor is beautiful however food is below average for the prices. Prawn tempura was soggy chips were not cooked properly, Asian peanut salad was basically a bag of salad leaves. Chicken Balmoral was dry with tiny amount of sauce. Not impressed with the food at all.

We stayed here for an overnight with our 1 year old. We went for a suite: the room was incredibly fancy and immaculate. We felt this was good value for money. I was unsure of an unmanned hotel and honestly not sure how I feel about it still. I think there’s something comforting about knowing someone is at reception. However, I wouldn’t let this put me off returning. The restaurant was closed but we received a phone call to advise us of this with a recommendation of an alternative nearby. The jacuzzi bath was a hit with the baby and she loved running about the suite. There were two televisions in the suite but neither were smart TVs. We had our laptop for Netflix though, so not a problem. Most people probably wouldn’t be there for the TV we only used it because we were in for the night when the little one went to bed. We enjoyed our stay and would return again.