Hotels Near Luchsbrunnen in Bad Harzburg

Das Hotel sieht auf den ersten Blick wunderbar aus. Tolle Lage, toller Aussenbereich, Wellnessbereich, hauseigene Bar … Wir waren sechs Tage mit 12 Monate altem Baby hier und fahren dich enttäuscht wieder ab. Gut gefallen haben uns: + das Frühstück. Alles was man braucht. Freundliche Bedienung und super Aussicht. + das Zimmer. Wenn auch nicht im Haupthaus gelegen war es geräumig und bot mit zwei Schlafzimmern die Mögöichkeit, dass das Kind nicht mit bei uns schlafen musste. (optisch wie auf den Fotos) + qualitativ gutes Kinderbett von Hauck Negatives: - unterm Bett und in den Ecken wird nicht gerne geputzt. - es fehlen ein Wasserkocher (Babynahrung) oder ein kleiner Kühlschrank - außer am Freitag/Samstag hat man keine Möglichkeit abends etwas zu trinken zu bekommen, da die Bar geschlossen hat und das Restaurant keine Getränke to go verkauft (da gibt es dann aber auch noch manchmal geschlossene Gesellschaft, man muss also wohl oder übel auf Leitungswasser zurück greifen) - es gibt keine Fahrstühle - Wellnessbereich wird gar nicht erst aufgemacht, weil die Kollegin von abends nicht weiß „wie man die Sauna bedient“, dabei wurde dafür ja mitbezahlt. - wir wurden außerdem gar nicht erst auf die Existenz des Wellnessbereichs hingewiesen worden, weil offensichtlich kein Interesse daran besteht, diesen überhaupt in Betrieb zu nehmen. - an zwei Abenden gab es abends kein Essen, weil es an Personal fehlte. Es wurde aber auch kein Ersatz gestellt oder Empfehlungen ausgesprochen. - das Abendbuffet lässt leider zu Wünschen übrig. Die kalte Seite ist zwar weitestgehend super, aber kaltes, trockenes Fleisch das wirkt wie „vom Vortag“ ist leider auch bei einem Preis von 22,50€ nicht in Ordnung. - das Rezeptionspersonal ist leider durchweg unfreundlich. Kein „Herzlich Willkommen“, keine „Hallo“, kein „angenehmen Aufenthalt“, kein „tut mir Leid“. Kommunikativ leider wirklich unterste Schublade und nicht für den Beruf geeignet. Freundlichste Nachfragen werden abgeblockt und es ist nichtmal möglich Augenkontakt herzustellen oder zu lächeln. - kein Steckdosenschutz im „Familienzimmer“! - „Balkon/Terrasse“ des Zimmers leider kaum als solche nutzbar, da quasi im Wald gelegen und verwildert - WLAN geht im abgesonderten Gebäude ebenfalls nicht. - und Housekeeping kommt um kurz vor acht ins “Familienzimmer” um eine Packung TUC Kekse als Geschenk vorbeizubringen, das man bekommt, wenn man auf die Reinigung verzichtet. Es gibt hier durchaus auch vereinzelt nettes Personal, wie eine Reinigungskraft, die Damen am Buffet und den Barkeeper, leider können diese das Gesamterlebnis nicht retten. Fur beinahe 1500€ haben wir berechtigterweise mehr erwartet.

Can't find anything to complain about with this place. Perfectly situated, parking against a ”normal fee”, amazing rooms which in reality is more an appartment without kitchen. Every room is in two levels. A room downstairs with tv, sofa, working desk and such while the bedroom is one stair up along with the seperated toilet and shower/hygien area (and also a second TV). When I booked, the booking said that there is no breakfast included, but when I arrived I was informaed that there was a simpler breakfast included after all. It was served in the common room where a tray for each room was arranged in the morning, some cheese, ham, jam, nutella and bread. Coffee and tea was also available. A just good enough breakfast to get the day starting. Loved the place and would stay again.

I really enjoyed my stay here. The hotel is located over several old buildings and is full of character and charm. The room was very clean and renovated to a high standard. The bed was very comfortable and I was pleased to have a tea and coffee station in the room. Breakfast was amazing with lots of good quality food to choose from and the breakfast room was a modern glass building that had been cleverly integrated into the hotel. The staff were also very friendly and welcoming and I would highly recommend staying here.

Very efficient check in for a pre-booked stay with helpful English speaking staff. The room was very comfortable although there was a small gap in between the twin beds put together to form a double. The swimming pool and sauna area was very clean and a real plus point. Breakfast was very good but the toaster could be bigger and better placed. Check out was also very efficient.

Our stay at the Regiohotel am Brocken was super! We arrived at the hotel on the evening, where we were also expected at the reception and were warmly welcomed. In the room there was nothing to defect, breakfast was also good. Only the parking situation around the hotel was a little nervous because there are no registered parking areas and some other hotel guests think that then you can park so generously that other guests can then get (may) place problems. But: Have all worked well at last :-) We're happy to come back and have felt good and safely lifted up there.

The positive thing was that the room had a terrasse and everything in the room was OK. The view from the hotel (but not our room) is great. The bad: The wifi didn't work. I asked one employee and she said; ”The wifi always works. If you can't get it to work, then YOU are doing something wrong” and then she left!!! Tried to talk to another staff member, but other than showing me the password, she couldn't / wouldn't help. The next morning it - as by a miracle - worked, without us doing anything. Talked to a 3rd employee (the manager?) when checking out, and he said that the staff doesn't know anything about the wifi, and showed me it worked. However, at the same time, the network to the credit card terminal stopped working... The trash can in the room smelled so badly from smoking/cigarettes I had to place it outside. Had to reserve a timeslot in the restaurant, even though it was almost empty (other hotels and restaurants in Germany simply asks you to fill out a form for Corona tracking purposes)... The room was very small.

We stayed here as part of a group. The hotel was very busy with both regional and international companies. We were amazed by the size of the dining room which was expanded nightly via adjoining room partitions to accommodate the masses. Our room was large and comfy with a built-in luggage rack and plenty closet space. What is certainly weird, and maybe this is a German thing, but my husband loved the instant cappuccino packs provided in the room, but these were never refilled. In fact, our mugs were left dirty and we had to wash them ourselves. No milk or creamer are provided, so you've got to take a little jug from the restaurant. No coffee or tea supplies were refilled during our time. Others in our group had the same experience. The front office service was hit or miss and generally I found them more engrossed in their tasks like balancing their floats than to attend to customers'. A front office agent should be forward facing I feel at all times, as otherwise you're looking at the staff from the side and trying to get their attention. The buffet was quite good as we enjoyed breakfasts and lunches daily. I wish the fish was done in different styles but I liked the variety nightly for dinner and lots of vegetable options. The dessert could have been was more innovative than mousse, mousse and mousse in different flavours with icecream. Some bread pudding, proper cake, a trifle or creme caramel, meringue, etc. would have been welcomed, especially by the international guests. I mean even German desserts like Apple strudel, Lebkuchen, Plum cake or other regional sweet would have been nice. Location is halfway between the railway station and the center of town and the little red land train to the castle starts & stops just behind the hotel so this is very ideal. We enjoyed the bar in the evenings. The bartender Salvatore was a delightful character; friendly and efficient despite not speaking a word of English. We would definitely stay here on a future trip.

4 Monate nach unserer letzten Tour Anfang Februar waren wir jetzt zu Pfingsten wieder im Schanzenhaus. Die Begrüßung bei der Ankunft am Morgen war mehr als freundlich. Der Check Inn wurde schon durchgeführt, obwohl die Zimmer erst ab 15.00 Uhr bezugsfertig sind. Am Abend haben wir unser schönes und saubere Zimmer mit Blick auf das Schloss bezogen. Es wurden einige positive Änderungen vorgenommen. Glückwunsch! Das Frühstück an allen Tagen war wieder sehr schmackhaft aufgebaut und reichlich. Ständige Kontrollen durch das Personal und den Koch, ob alle Speisen ausreichend vorrätig waren. Über die Feiertage wurde jeweils ein anderes Büfett angeboten. Wir hatten uns für Samstag- und Sonntagabend zum Essen angemeldet. Alles reichlich und alles sehr lecker zubereitet. Auch die Nachspeisen waren sehr lecker. Ein großes Dankeschön an den Chefkoch und seinem Team. Insgesamt sagen wir, es war ein schönes Pfingstwochenende. Leider zu kurz. Danke Euch allen. Wir sehen uns spätestens zum 2. Advent 2022 wieder. Bleibt bitte alle gesund und macht weiter so. Heidi & Uwe