Jl. Pantai Batu Bolong A No. 93xx, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
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Holiday Inn Resort Bali Canggu Guest Reviews
4.6/5
Great
56 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(56)
Positive reviews(31)
Reviews with photos/video(17)
Friendly owner(13)
Awesome stay(12)
Great location(9)
Delicious breakfast(8)
Great swimming pool(6)
Loved the view(4)
Negative reviews(2)
CoachEppley
Standard King Room
Stayed in Sep 2024
Couples
12 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel just opened this year and it’s immaculately clean! The views from the room and pool are wonderful. It’s great to watch the sunset from the rooftop pool. The hotel is also a short 3-5 minute walk to the beach. The beach isn’t great for swimming though so if you want to swim we suggest taking a taxi to Kuta.
Response from Property: Dear Guest,Thank you for your kind words! We’re thrilled you enjoyed the immaculate cleanliness, beautiful views, and sunsets from our rooftop pool. Our location close to the beach is convenient, and we appreciate the tips about swimming in Kuta. We look forward to welcoming you back for more memorable sunsets.Warm regards,Ankit
nina
Standard King Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 7, 2024
This hotel is amazing, clean, centrally located and great rooftop pool. Staff are attentive and I cannot fault anything in my stay
Response from Property: Dear Nina,Thank you for your amazing feedback! We’re thrilled you enjoyed the cleanliness, central location, and our rooftop pool. Your kind words about our attentive staff mean so much to us. We can’t wait to welcome you back for another perfect stay!Warm regards,Ankit
WM.Z
Standard King Room With Ocean View
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 27, 2024
It’s a really new hotel that just opened a few months ago so everything was very new. Bed was very comfortable. Breakfast was delicious! Location is great for Canggu as it’s very near to a beach. Staff were all very polite and courteous.
6/9
Response from Property: Dear Guest,Thank you for your excellent review! We're delighted you enjoyed your stay at our new hotel. It's great to know that you found the bed comfortable, the breakfast delicious, and our location convenient for exploring Canggu. Your kind words about our polite staff are much appreciated. We look forward to welcoming you back to Holiday Inn Resort Bali Canggu soon!Warm regards,Ankit AironGeneral Manager
eddiehappy
Standard King Room
Stayed in Mar 2024
Couples
31 review
5.0/5
Outstanding
Posted on Apr 14, 2024
A new hotel still in aoft opening. The rooftop pool is great with a spectacular seaview. It is very close to the beach and popular hangouts like Old Man's, and the main shopping street. The breakfast is impressive. It is a la carte but you may order whatever tou want. My advice is to order a half portion so as not to waste food. You can always order more if it is not enough.
Response from Property: Dear Eddie,Thanks so much for sharing your experience at the new hotel! Your enthusiasm for the rooftop pool and its stunning sea view definitely caught my attention.Thank you for sharing your insights—I'll be sure to check out the hotel soon!We look forward to welcoming you back again soon! Best regards,Ankit AironGeneral Manager
Cici
Standard King Room
Stayed in Apr 2024
Solo travelers
11 review
3.7/5
Posted on May 19, 2024
Staff is not really helpful ,
Response from Property: Dear Guest,Thank you for sharing your feedback. We're truly sorry you didn't have a positive experience with our staff. We would be grateful if you could provide more details about your experience by contacting us directly. This will help us address the issue and improve our overall service delivery for a better customer experience. Your satisfaction is important to us, and we hope to have the opportunity to make things right.Warm regards,Ankit AironGeneral Manager
Nursya101
Standard Room
Stayed in Nov 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Location was convenient, nearby all the beach clubs and cafes. Service was top notch, princess treatment!! Would definitely come back again ✨
Response from Property: Dear valued guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the convenient location of our property and the high level of service you received. It's our goal to provide a 'princess treatment' to all our guests, and we're so glad that we could make your stay special. We look forward to welcoming you back again soon! ✨Warmest regards,Ankit AironGeneral Manager
Guest User
Standard Room With 2 Single Beds
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on May 9, 2024
Very good position , only have 5 mins to the sea! And the breakfast is super!!! We are so lucky to meet this nice and wonderful lady Ayu Surya who gave us lots of perfect support during a 9 days holiday! Will be back with family again in future!
Response from Property: Dear Estemeed Guest,Thank you for sharing such a lovely review of your recent stay with us! We're delighted you enjoyed our prime location, just a short stroll from the sea, and that our breakfast was a highlight. Ayu Surya will be thrilled to know she made such a positive impact on your nine-day holiday. We look forward to welcoming you and your family back to Holiday Inn Resort Bali Canggu for another wonderful experience!Warmest regards,Ankit AironGeneral Manager
Guest User
Standard King Room
Stayed in Feb 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Mar 5, 2024
Interior fit-out nicely done , natural woodwork in combination with the landscaping and the lighting 👌🏼
Excellent service from the associates with great assistance and genuine interest in guests well-being
Food experience was great , had the best cheese burger since I can’t remember , great breakfast too
The restaurant location is a bit confusing to find , the restaurant aesthetics is a bit bear
Guestrooms is very cozy with the natural woodwork and lighting , size of the room is questionable if it os to be considered a 5 star
Fitness not available yet
Overall splendid
Loek van Emmerik
Response from Property: Dear valued guest,Thank you for sharing your delightful experience with us. It's heartening to hear how much you appreciated our interior design, attentive service, and culinary offerings, especially the cheeseburger and breakfast that stood out as memorable highlights for you.We apologize for any confusion caused by the signage to our restaurant. Rest assured, we are taking steps to improve navigation and accessibility to ensure a smoother experience for all our guests.We are thrilled to announce that our fitness centre is now open! We hope this new addition will enhance the comfort and convenience of your future stays, offering a well-rounded experience in line with your expectations of a 5-star establishment.Your comments regarding the guestroom and restaurant aesthetics have been noted and are invaluable as we strive to refine our guest experience further.Thank you once again for your insightful feedback. We eagerly anticipate the opportunity to serve you again, hopefully surpassing your previous experience with the added benefit of our new fitness facilities.Warm regards,Ankit AironGeneral Manager
Guest User
Standard King Room With Ocean View
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 25, 2024
It was excellent friendly staff good food I like it
Response from Property: Dear Guest,Thank you for your kind review! We're delighted you enjoyed our friendly staff and good food. We look forward to welcoming you back to Holiday Inn Resort Bali Canggu.Warm regards,Ankit AironGeneral Manager
Lev2211
Standard King Room-Top Floor
Stayed in Apr 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Jul 26, 2024
nice place.. good location...
Response from Property: Dear Lev,Thank you for your feedback! We're glad you enjoyed the location and had a nice stay. We look forward to welcoming you back soon!Warm regards,Ankit
Guest User
2 Twin Standard Ocean View Top Floor
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The location of the hotel is excellent. There are many restaurants outside. It takes 5 minutes to get to the beach. The beach has big waves and you can surf. The hotel swimming pool is on the top floor and has a good view. I highly recommend the hotel breakfast. The breakfast is ready to order and the dinner is also very good. The overall environment of the hotel is very good. Good. The staff was friendly. I was most satisfied with this hotel overall.
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6/9
Response from Property: Dear Guest,Thank you for the fantastic review! We're thrilled you loved our prime location, rooftop pool views, and especially the made-to-order breakfast. It’s great to hear that our friendly staff and atmosphere made your stay memorable. We’re delighted to be the highlight of your trip and look forward to welcoming you back!Warm regards,Ankit
Guest User
Standard King Room
Stayed in Sep 2024
Couples
2 review
0.5/5
Posted on Oct 11, 2024
If I can give 0 points, I won't even give this 0.5 points
I have never given a bad review to any hotel. Even the worst hotels have their merits. This hotel is simply the most bizarre among the bizarre
1. It is called a resort, but it is actually only one building, and the surroundings are all under renovation. It is not a quiet building
2. The same room, from the 3rd floor to the 5th floor, it costs an additional 25 US dollars per night to upgrade. As a result, it was moved to the opposite side of the swimming pool entrance. People started to come in a stream in the morning...
3. In the room, you can hear the voices of the next room even if you close the balcony window
4. The hotel has a strong odor. I couldn't fall asleep in the middle of the night. I called the service staff and they also admitted that there was indeed a smell, but they couldn't change rooms. I called the cleaning staff to spray deodorant. It was relieved at the time, but the smell came back the next day
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience, and we’re truly sorry to hear that your stay did not meet expectations. Your feedback is very important to us, and we apologize for the issues you encountered, from noise disturbances to room conditions. We’ll address these concerns with our team to ensure improvements are made. Thank you for allowing us to improve, and we hope to offer you a much better experience in the future.Warm regards, Ankit
Guest User
Standard King Room With Ocean View
Stayed in Sep 2024
Solo travelers
7 review
4.1/5
Very Good
Posted on Oct 4, 2024
How can I say about the hotel? Compared with the price of 200 euros, I will say a few fair words: 1/ The hotel is relatively new, the room has a balcony, the room is not big, and the decoration is not bad.
2/ You can see the sea from a distance on the balcony, but it is not a first-line sea view. I booked a sea view king room for RMB 1,600
3/ The rooftop swimming pool is good, you can watch the sunset
4/ There is a lively neighborhood outside, there are many white people, and there are lively bars
restaurants.
5/ The staff is very friendly
Disadvantages
1/ It is said to be a sea view, but the first thing you see when standing on the balcony is a ruined land covered with weeds, and you can also see the unfinished building when you face the sea.
2/ The toiletries in the hotel are very simple, and the slippers are very thin
3/ There is no bathrobe, no bathtub, only one USB port and one type C charging port, and no mini bar
4/ 1,600 does not include breakfast, the breakfast list costs about RMB 120, and you can order dishes for dinner, which is semi-self-service.
It feels that the cost performance is not high.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your honest feedback! We’re glad you enjoyed the new decor, balcony, rooftop pool, and lively location. We apologize for the shortcomings regarding the sea view and amenities, and we’ll take your comments into consideration for improvements. We hope to provide a better value experience on your next stay and look forward to welcoming you back!Warm regards,Ankit
Guest User
Standard Room
Stayed in Oct 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The hotel environment is very good. There is a spa, rooftop pool, bar
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback! We're pleased you enjoyed our hotel's environment, including the spa, rooftop pool, and bar. We hope to welcome you back soon for another enjoyable visit!Warm regards,Ankit
Yuxia
Standard King Room
Stayed in Aug 2024
Family
24 review
5.0/5
Outstanding
Posted on Sep 18, 2024
The hotel is relatively new, and the front desk service attitude is very good. The room was not given to us according to the room type we booked, but overall it is still good, especially the breakfast is great. I will choose this place again when I come to Bali in the future.
Original TextTranslated by Google
Response from Property: Dear Yuxia,Thank you for your feedback! We're glad you were happy with our service and enjoyed the breakfast. We apologize for the room arrangement not matching your booking. We're pleased to hear your overall experience was positive. We look forward to welcoming you back on your next trip to Bali!Warm regards,Ankit