Ubud Heaven Penestanan

There was zero hospitiality from the staff from hotel.

Great service, delicious breakfast and beautiful cottage with private swimmingpool. Ubud’s restaurants and shops are very near and there is a lit to do near Ubud. Monkey Forest and rice terraces we would recommend.

Got a nasty reaction on my legs from the bed, and it was not the climate as the staff said. I see that a other person got the same so he has not “lost his mind” as the manager said. It was moldy and the sheets had old blood stains even after they changed the sheets. They would not refund us after this. The Wi-Fi was also not working at all, even in the lobby it as difficult. I understand that the Wi-Fi is not always good but it didn’t work at all. We had to switch hotel after one night because of the horrible reaction I got. We didn’t meet any understanding at all.

Lots of issues with this place. 1. Cars can’t access the property. You have to walk up a LOT of stairs with your bags in 35deg. When we got there they said “call us next time, we’ll help”. How about you tell us that before? Terrible communication. Anyone with any disability or even just can’t slog up 40 stairs in 35 deg can’t stay here. 2. In our 4 days there the wifi worked ONE day, intermittently. When we went to ask one day they said “oh it’s out all day, we know that maybe tomorrow” So they knew and didn’t bother to inform us. Again, comms suck. 3. “Restaurant” was closed first 2 days, then the food was awful. 4. They have a golf buggy to take you to a taxi area. They are always late and some of the drivers won’t even go up the ramp -just more slogging in 35deg 5. The villa had a small lounge area but it was open to the environment. So, as a family we could sit in our individual rooms or we could sit in the mosquito ridden lounge. With no tv (wifi based) and one small couch. To be fair, it was quiet and having our own pool was great. They can fix these issues but we won’t stay there again or recommend

Nice location and Nice people. Nice House but be aware: the two bedrooms are separate with an open kitchen/livingroom between, so it is not recomendable if you have small children (like we have). Otherwise it is fine: Nice rooms and Nice pool.

We stayed in August 2022 for 3 nights, wish we had stayed longer. The villas are completely private with bushes and your own entry gate seperating you from the neighbours. The traditional villas are clean and safe, bed is comfortable and amenities are good. The private pool was much larger than it looks (approx 2m wide x 6m long). If you are not using their transfer service make sure you call ahead to get directions for your driver. There are 2 ways to get there from the main road, one way has MANY steps, with the other way the villas have a golf cart they can drop you to the main road with (free) which is much easier to negotiate with luggage. The restaurant is currently being updated. They are using WhatsApp for food orders and delivering to villas while it is under construction. Food is well priced, breakfast was great every day for only 75000IDR each including coffee, juice, fruit and your dish. We had planned to eat in-house a few times for lunch or dinner but were told the Chef was not working / meals were not currently available so went elsewhere. Ubud is beautiful but be prepared to walk up and down the hills, there is a great BBQ place within walking distance called Cupit BBQ which has great BBQ at a great price! There is also a nice cafe within walking distance called Kopitoko Ubud, they have tastey sandwiches and fabulous Aussie type coffee!! All in all a great relaxing stay, the restaurant being closed wasn't an issue and the staff were always friendly and helpful.