"I would never stay here again, worst hotel I've ever stayed in. Food was horrendous not much choice to choose from than food was cold so had to reheat in microwave, ended up spending more money to eat out. Rooms were never cleaned in the 7 days that we were there, staff are rude. There was only entertainment on for 1 night during our stay. There is no spa (like advertised) no Al la carte restaurant (like advertised)"

"This hotel stay was a bit of a tale of two hotels—an old one and a new one. We travelled at the end of July with three other groups of friends. Although we all arrived at the same time, the hotel didn’t know our bookings were related. The first group to check in was given a renovated room (you can clearly see the difference in the hotel’s images), while the other three families were given unrenovated rooms that were, at best, 3-star quality and very dated. Two of the families were initially offered rooms in the basement that were dark, outdated, and in poor condition. We complained to reception and were told there were no alternative rooms available. After some persistent complaints, we were eventually offered different rooms that were somewhere between the old and new ones in terms of renovation—nicer, but still not up to 4-star standards. Facilities and Pool Area The pool area is lovely—very clean and well-maintained. However, you do need to get up early to secure a sunbed. The pool bar serves good drinks and decent coffee, which was a nice touch. Dining Options and Food Quality There is one main restaurant, along with Italian and Cretan à la carte restaurants that you can book into—if you can find availability. The food in the main restaurant is very repetitive: salads, chips, grilled chicken and fish, along with a few tray-baked dishes and vegetables. While the quality is decent, it’s nothing memorable. Notably missing were items you'd expect from a 4-star all-inclusive: no steak on the grill, and no omelet station at breakfast. A major issue was the food availability between meal times. Breakfast ends at 10:00am, lunch runs from 12:00 to 2:30pm, and dinner starts at 6:30pm. In between, there’s only a small selection of fruit and cakes available at the bar—no snack bar, no hot dogs or pizza. I’ve never stayed at an all-inclusive resort that offered so little between meals. We arrived around 3:00pm and were told there was no food available until dinner—just some cakes. We asked for gluten-free options and were told the kitchen was closed. This is simply not acceptable for the price we paid. Evening Bar and Drinks There is only one bar in the evening. They serve very nice cocktails, but they take a long time to make, resulting in long waits—often 10 to 20 minutes, with queues 10+ people deep. That said, the bar staff were super friendly. Unfortunately, the house red, white, and rosé wines were of poor quality, and several friends said the beer tasted very watered down. Entertainment and Atmosphere All entertainment was in French, and entirely staff-run—no external shows, and nothing of real quality or much interest. This was disappointing and didn’t meet expectations for a 4-star resort. Surrounding Area The area itself is very nice, with a few shops and restaurants nearby. The sea is beautiful and was a highlight of the trip. Final Thoughts We had a great week because we were with friends, and the cocktails helped make things fee"

"We just visited here and stayed for one week , the location was amazing, just 2 minute from the most nice beach from Bali .The service was amazing , people were so warm and caring, we felt like it as home ..so delicious buffet breakfast and two beautiful pools with fresh clear blue water....if you are in Crete, this can be your perfect holiday home we definetely recommend this place for your stay"

"We spent a week in this wonderful hotel, which turned out to be a true oasis of peace. From the moment we arrived, we were warmly welcomed by the owner—a person who was extremely helpful yet always discreet, able to make us feel at home without ever being intrusive. The rooms are spacious, bright, and furnished with a simple yet functional style, perfectly in tune with the relaxed atmosphere of the place. One of the absolute highlights is the terrace: huge, perfect for enjoying the evening breeze or as a sunbathing area (essentially a second room with deck chairs and a table with chairs). The pool is very well maintained, clean, with loungers available for guests and a bar—ideal for a refreshing swim or a few hours of pure relaxation. The hotel’s location is also excellent: just a few steps away you'll find typical restaurants, easily accessible beaches, and all the services you need for a worry-free stay. In short, a place that combines comfort, tranquility, and warm Greek hospitality. Highly recommended!"

"This hotel is a true oasis of peace, comfort, and hospitality. Everything radiates cleanliness and care. The cuisine is delicious, the breakfast generous and fresh, and the restaurant exudes the charm of an authentic Cretan taverna. In short: a wonderful place to spend your holiday. The surrounding area is perfect for nature lovers, with beautiful hikes like the Mili Gorge. The nearby villages are enchanting, and Bali itself is quiet, with lovely beaches and a relaxed atmosphere. Everything you need for a perfect vacation can be found right here."

"We went there 14th to 21st Oct 2025 , lovely hotel and staff but built on a hill which is ok if the lifts work as it’s like a maze with flights of steps to everywhere and some rooms don’t have lifts to them so you have to carry your very heavy cases to get there , lift out of action on arrival with promise of it’s going to be fixed , never fixed , lovely rooms and views , very clean but the breakfast is disgusting , cooked before 8 then laid out in the back of the bar , 8 to 10 so if you arrive at 10 you will be eating fried eggs etc that have sat on UNCOVERED food warmers for over 2 hours , nothing is cooked fresh for you , never known this before , do they think this is how we eat at home ! We personally like a cooked breakfast so we stuck to jam on toast , plenty of fruit and yoghurts etc , lovely location but woukd choose another hotel if we went back"

"Hotel is located at the beach, no need to go far. Rooms are clean and cosy. Swimming pool right in front of your balcony, hotel staff is doing the best all the time to meet your requirements, very pleasant people. Meal is excellent, great choice every day, various menu, the chef is so hard working and dedicated to his job. The beach is rather small, but lots of bars and restaurants makes it less unbearable."

"We really liked the hotel. Nice staff and pleasant atmosphere. The rooms are very clean, they cleaned and changed towels every day. Delicious food, fish, seafood and delicious cocktails. The beach is nearby and the sand is just right for children. Beautiful, delicious and soulful. Therefore, I recommend a vacation here."

"I have just returned from a 1 week stay in Elpis with my 3 teenage daughters and I would highly recommend. Poppy, her sons, the bar staff and house keepers are the loveliest of people are really make you feel welcome. I like to travel to different places and have never went back to the same place twice however this is the first time and place I would be tempted to return to again! We shared a room for 4 and found there was plenty of space and the room was immaculately clean. Nice sized balcony overlooking the pool. The outside space is beautiful with lots of sweet smelling flowers! The pool is a good size and my teenagers had a great time playing on the water and lounging by the pool side. It wasn’t too busy and always a sun lounger (comfy!). The bar was great and served drinks, smoothies and light bites all at a reasonable price. There is a small super market right next door which is ideal for all the necessities. The nearest beach in about a 3 minute walk - it’s a lovely beach with some water sports which my teenagers loved! The water was clear and beach sandy. The port of Bali beach is about 10mins walk where you can take part in more water sports and boat trips which I highly recommend. There’s a range of tavernas, tourist shops (selling lovely traditional Cretan gifts) restaurants and cafes all at a reasonable price. The people of Crete are very friendly and helpful and the island itself is beautiful! Elpis may be a 2 star but it feels like it should be more. Location, staff, rooms, pool are all brilliant!"