The Apurva Kempinski Bali

The Apurva Kempinski Bali Reviews

The Apurva Kempinski Bali

Jl. Raya Nusa Dua Selatan, Benoa, Kec. Kuta Sel., Kabupaten, Bali, IndonesiaView Hotel Details
The Apurva Kempinski Bali
The Apurva Kempinski BaliThe Apurva Kempinski BaliThe Apurva Kempinski Bali
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The Apurva Kempinski Bali Guest Reviews

4.7/5
Amazing
427 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All Reviews(427)
Positive reviews(415)
Reviews with photos/video(255)
Delicious breakfast(49)
Nice sea view(47)
Great swimming pool(45)
Perfect for kids(30)
Large rooms(21)
Luxurious(20)
Too noisy(14)
Has facilities for children(8)
Negative reviews(12)
Dhee’
Sriwijaya Two Bedrooms Villa
Stayed in Jun 2024
Friends
19 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Super amazing experience. Loved the service and food. Everything about it were super amazing
Response from Property: Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear that you had an exceptional experience with us. Your kind words about our service and cuisine are greatly appreciated. We look forward to welcoming you back for another extraordinary visit.Warm regards,Management of The Apurva Kempinski Bali
Heebin
Grand Deluxe Ocean Court King Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 27, 2024
One of the best resorts I’ve been to. Fascinating view & service. I had a minor injury due to my own mistake, and the staffs were keep checking on me till we check out to ensure I’m fully recovered. We stayed for two nights to celebrate my partner’s birthday. It was definitely highlight of our Bali trip. Quite a fair bit of activities that can keep you occupied. Overall, the restaurants are not the most affordable options (we went to Koral restaurant, rooftop bars, breakfast place & Japanese restaurant - almost all except for the Chinese hotpot place) but we were not disappointed with the service/food a single time! When we got back to the room after some outdoor activities, we were greeted with a card and mini cake from the resort :) wishing HBD. Koral restaurant was our definite favorite. All in all, we spent about USD 2K for 3D2N. I would definitely recommend it to anyone who’s willing to spend some for a great holiday!
Response from Property: Dear Mr/Ms. Heebin, Thank you so much for your kind and detailed review of your recent stay with us. We're delighted to hear that your experience was one of the highlights of your Bali trip.We strive to offer exceptional service and memorable experiences, so it's heartwarming to know that our team took good care of you, especially during your minor injury. It was a pleasure to be part of your partner’s birthday celebration, and we're thrilled that the card and mini cake added a special touch to your stay.We're glad you enjoyed the variety of activities and dining experiences, particularly at Koral Restaurant. Your feedback on our culinary offerings and service is greatly appreciated and will be shared with our team.Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back for another unforgettable holiday in the future.Warm regards,Management of The Apurva Kempinski Bali
陈Alice
Grand Deluxe King Room
Stayed in Apr 2024
Family
7 review
4.5/5
Great
Posted on May 1, 2024
Very good hotel with good restaurants and enjoyed our stay very much and looking forward to come back again soon.
Response from Property: Dear Ms. Alice, We're committed to providing exceptional service, and we're delighted that you found your time with us enjoyable. We can't wait to welcome you back for another memorable stay soon!Warm regards, Management of The Apurva Kempinski Bali
Guest User
Grand Deluxe Ocean Court King Room
Stayed in Apr 2024
Couples
28 review
4.7/5
Amazing
Posted on Apr 30, 2024
There were a little hiccups during the check-in process. But it was remedied effectively after reflecting the issues to the hotel. Friendly staffs and the architecture of the hotel is majestic. Spa was perfect and the in-room dinning was excellent. We will definitely be back again.
Response from Property: Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your understanding regarding the minor hiccups encountered during check-in and are glad we could swiftly resolve them to your satisfaction.It's wonderful to hear that you found our staff friendly and enjoyed the majestic architecture of our hotel. We're delighted that you had a perfect spa experience and that our in-room dining exceeded your expectations.We look forward to welcoming you back for another exceptional stay. Should you need any assistance in the future, please don't hesitate to contact us directly.Warm regards,Management of The Apurva Kempinski Bali
Anonymous User
Grand Deluxe Ocean Court King Room
Stayed in Apr 2024
Couples
3 review
4.2/5
Very Good
Posted on Apr 18, 2024
Absolutely beautiful hotel. The largest, most impressive place we've ever stayed in. The level of service and care was far beyond what we could have imagined. Pools and beach are excellent. We visited some other areas and the beaches were quite dirty and not pleasant at all, so we really appreciated how well maintained ours was. Our only complaints (purely so they could improve that last %10) would be: A few areas were quite dirty. Felt a bit like they think no one would look there, so why bother The spa was very nice, especially the design, but felt quite rushed and not as attentive as it could be. We also arranged for the outdoor bath at the end of the massage, but it wasn't very pleasant due to the state of the bathtub itself. Food is OK. Definitely in no way bad at all. But just OK. Our room had an annoying door to link 2 rooms together, which is very outdated and quite annoying as there is basically an open hole between the rooms. Our neighbours were very noisy and we could hear everything including their screaming kids. You will also hear everything upstairs, including the house keeping carts going down the hallways. Not quite sure why, but it was definitely quite noisy unfortunately. Overall though, a very very nice hotel and highly recommended. And again, the staff were amazing.
Response from Property: Dear Valued Guest,We sincerely appreciate your thorough feedback following your recent stay with us. It fills us with pride to hear that you found our hotel to be absolutely beautiful and the largest and most impressive place you've experienced. Thank you for your kind recommendation of our hotel, and we are especially grateful for your recognition of our dedicated staff. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another memorable stay, where we aim to exceed your expectations in every aspect of your experience.Warm regards,Management of The Apurva Kempinski Bali
Guest User
Grand Deluxe King Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 3, 2024
Came back for the second time this year! What can I say? The hotel speaks for itself 🤩
Response from Property: Dear Valued Guest, Your decision to return to our hotel for the second time this year fills us with gratitude. It's wonderful to know that your experience with us has left a lasting impression.We're committed to providing exceptional service and creating memorable moments for our guests. Your continued support motivates us to continually exceed expectations.Looking forward to welcoming you back for more delightful experiences.Warm Regards,Management of The Apurva Kempinski Bali
Guest User
Grand Deluxe King Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 1, 2024
It was very wonderful experience at Kempinski. All the staffs at hotel were extremly nice to us and felt they care about us all the time. View was great too. Strongly recommend this hotel.
Response from Property: Dear Valued Guest, Thank you immensely for sharing your delightful experience at Kempinski. It was truly a pleasure to read about the warmth and attentiveness you encountered from our dedicated team throughout your stay. We take great pride in ensuring our guests feel cared for and valued at all times. Your recommendation means the world to us, and we can't thank you enough for entrusting us with your hospitality needs. We eagerly anticipate welcoming you back for another exceptional experience at Kempinski.Warm regards,Management of The Apurva Kempinski Bali
Cyrus239
Sriwijaya Two Bedrooms Villa
Stayed in May 2024
Friends
3 review
5.0/5
Outstanding
Posted on May 28, 2024
Service was top notch with the impacable environment.
Response from Property: Dear Valued Guest, We strive to create memorable experiences for all our guests, and it is wonderful to hear that we succeeded during your visit.We look forward to welcoming you back soon and continuing to exceed your expectations.Warm regards,Management of The Apurva Kempinski Bali
AllyY
Grand Deluxe King Room
Stayed in Mar 2024
Family
12 review
5.0/5
Outstanding
Posted on Mar 14, 2024
The hotel service and amenities provided is really top notch, everything is perfect including the check in, friendliness, spa/massage and check out process. Very good breakfast spread, huge hotel room space and lobby with calm musics, glad that I picked Apurva Kempinski as my last hotel stay in Bali....
6/8
Response from Property: Dear Valued Guest, Thank you for your kind words and for choosing to stay with us at The Apurva Kempinski during your time in Bali! We're thrilled to hear that your experience with us was nothing short of perfect, from the moment you checked in to the minute you departed. It was a pleasure hosting you, and we hope to welcome you back for another unforgettable stay in the future.Warm regards,Management of The Apurva Kempinski Bali
Guest User
Grand Deluxe King Room
Stayed in Feb 2024
Couples
8 review
4.7/5
Amazing
Posted on Mar 5, 2024
I booked a king bed room via Trip and arrived slightly earlier at check in time 3PM.. was told room was not ready and also gaslit me to thinking I booked a twin room, saying the King bed room was not available. Ended up showing my reservation and they apologised, offering an upgrade but the check in was delayed until 9PM. Very disappointed. We tried not to let it dampen the rest of the stay which was honestly quite good besides the initial hiccups. Room was very clean, twice a day room cleaning and little touches here and there, hospitable staff made it worthy of its stars. Good dining options too esp Koral which made our stay very enjoyable!
Response from Property: Dear Valued Guest, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience during check-in, and we appreciate your understanding as we worked to rectify the situation. Your patience is valued, and we are glad to hear that the remainder of your stay was enjoyable. Our team is committed to ensuring a clean and hospitable environment, and we are pleased that you appreciated the little touches and dining options, especially at Koral. We look forward to the opportunity to welcome you back and provide a seamless and memorable experience. Your feedback is invaluable as we strive to continuously improve our services.Best regards,Management of The Apurva Kempinski Bali
Anonymous User
Cliff Ocean Junior Suite with Private Pool
Stayed in Feb 2024
Couples
4 review
4.7/5
Amazing
Posted on Mar 1, 2024
Service is good and also lots of amenities, location is abit off, there is nothing much outside of the hotel.
Response from Property: Dear Valued Guest,We would like to extend our sincere gratitude for your generous praise regarding the service you experienced during your recent stay with us.We are thrilled to hear that you left with an excellent experience, and that our team's dedication to providing exceptional service resonated with you. Ensuring the comfort and satisfaction of our guests is at the heart of everything we do, and your kind words reaffirm our commitment to excellence.It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back for another memorable experience in the future.Warm regards,The Apurva Kempinski Bali
Wing Sze
Grand Deluxe Lagoon Twin Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Excellent service, Nice View , amazing restaurant, everything is perfect , Next time must choose this hotel again
6/9
Response from Property: Dear Valued Guest,Thank you for staying at The Apurva Kempinski Bali.We are delighted to hear that you had an excellent experience and that you appreciated our commitment to providing exceptional service. Ensuring that our guests feel welcomed, valued, and attended to with the utmost care is at the core of our service philosophy.Furthermore, we are thrilled that you enjoyed the culinary offerings at our restaurant. Our team takes great pride in curating a dining experience that showcases the finest ingredients and culinary craftsmanship.It was a pleasure to have you as our guest, and we cannot wait to welcome you back for another memorable experience in the future.Warm regards,The Apurva Kempinski Bali
Guest User
Grand Deluxe King Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The service was excellent, room was clean , kids club was amazing
Response from Property: Dear Valued Guest, Thank you immensely for sharing your recent experience with us. We genuinely appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another exceptional stay in the near future.Warm regards, Management of The Apurva Kempinski Bali
TripRanger
Grand Deluxe Ocean Court King Room
Stayed in Apr 2024
Family
10 review
4.7/5
Amazing
Posted on Jun 8, 2024
Beautiful, my wife love it, the hotel.is full of Indonesian arts
6/8
Response from Property: Dear Valued Guest, we're delighted to have had the opportunity to provide you with extraordinary touches throughout your stay. We hope to welcome you both back soon for another memorable experience.Warm regards, Management of The Apurva Kempinski Bali
Jason221
Grand Deluxe Ocean Court King Room
Stayed in Feb 2024
Family
28 review
4.5/5
Great
Posted on Feb 13, 2024
Very gorgeous view from hotel lobby and very big pool area. Just beach is far Just the a bit old
Response from Property: Dear Mr. Jason, We hope to welcome you back soon and provide an even more memorable experience.Warm regards, Management of The Apurva Kempinski Bali