We chose to stay here as it was my 30th birthday and wanted somewhere luxury, where we are catered to & with beautiful food & beautiful clean rooms. All the majority of the reviews and all the photos looked great, I was so so excited to be here for such a special birthday! Unfortunately, I was extremely disappointed and even on arrival things were already not looking good. I used the lobby toilet on arrival & the basin inside quite literally had yellow algae growing inside, I don’t think the toilet basin had been cleaned for months 🤢 We then got into the golf buggy with all our bags and were taken close to our room, on the very first corner the driver crashed the buggy into the wall, and both mine and my partners knees jolted into the bars in front, (which hurt a lot!) and the driver didn’t even apologise and laughed it off. We get into the room and at first glance it did look fine, but once we had a look around we could see how unclean it was… the toilet basin once again had dirty stain marks and a rim of dirt around where the water sits, the iPad was covered in sticky dust, the outside bath was yellow and very unclean as was the outside shower & the floor was unswept, the mosquito nets were all COVERED with flies and dirt all around the base that skims the floor, the holders which had the complimentary tooth brushes and tooth picks were thick with mould & the tooth pick inside was disgusting, the paper packaging was dirty and I don’t want to know how long it had been there! When we got into bed, the view above was yellow / orange stains of which I assume to be dead flies. The pool had a layer of dirt and the pool beds were not clean. My partner spoke to the “director” about the cleanliness of the luxury lodge who was extremely rude, obnoxious and very un accommodating, arguing that it is clean until he asked her to come to the villa and they can talk then, at which point she acknowledged it was not clean and not up to standards once shown. I ordered a Caesar salad off of the menu with a wrap on the side which had a “slow cooked parfait egg” and no sign in the description of any fish (anchovy’s) and if it did I would have asked for them to be removed as I am allergic. They called me to double check the order and asked about the wrap to which they said yes no problem. The salad arrived with a COMPLETELY UNCOOKED egg over the top! I honestly couldn’t believe it 🫠🤢😂 it also had anchovy’s and no wrap, which is what they called to confirm with me that is what I wanted??? My partner picked at the bits of chicken which tasted like cardboard and we left the rest. As we headed out for dinner we explained to the front desk who were lovely and said not a problem we will remove from your bill. It comes to the very end of our stay and on checkout in the lobby we had some charges to pay for which I thought was odd seeming as the only item I ever had and paid for there and then was an iced tea? It turns out, this very rude elderly french director decided