Keliki Luxury Lodge

Nice little boutique hotel, however,Not happy with cleanness. Found rat running around in the room! Disappointed, will not book again

We chose to stay here as it was my 30th birthday and wanted somewhere luxury, where we are catered to & with beautiful food & beautiful clean rooms. All the majority of the reviews and all the photos looked great, I was so so excited to be here for such a special birthday! Unfortunately, I was extremely disappointed and even on arrival things were already not looking good. I used the lobby toilet on arrival & the basin inside quite literally had yellow algae growing inside, I don’t think the toilet basin had been cleaned for months 🤢 We then got into the golf buggy with all our bags and were taken close to our room, on the very first corner the driver crashed the buggy into the wall, and both mine and my partners knees jolted into the bars in front, (which hurt a lot!) and the driver didn’t even apologise and laughed it off. We get into the room and at first glance it did look fine, but once we had a look around we could see how unclean it was… the toilet basin once again had dirty stain marks and a rim of dirt around where the water sits, the iPad was covered in sticky dust, the outside bath was yellow and very unclean as was the outside shower & the floor was unswept, the mosquito nets were all COVERED with flies and dirt all around the base that skims the floor, the holders which had the complimentary tooth brushes and tooth picks were thick with mould & the tooth pick inside was disgusting, the paper packaging was dirty and I don’t want to know how long it had been there! When we got into bed, the view above was yellow / orange stains of which I assume to be dead flies. The pool had a layer of dirt and the pool beds were not clean. My partner spoke to the “director” about the cleanliness of the luxury lodge who was extremely rude, obnoxious and very un accommodating, arguing that it is clean until he asked her to come to the villa and they can talk then, at which point she acknowledged it was not clean and not up to standards once shown. I ordered a Caesar salad off of the menu with a wrap on the side which had a “slow cooked parfait egg” and no sign in the description of any fish (anchovy’s) and if it did I would have asked for them to be removed as I am allergic. They called me to double check the order and asked about the wrap to which they said yes no problem. The salad arrived with a COMPLETELY UNCOOKED egg over the top! I honestly couldn’t believe it 🫠🤢😂 it also had anchovy’s and no wrap, which is what they called to confirm with me that is what I wanted??? My partner picked at the bits of chicken which tasted like cardboard and we left the rest. As we headed out for dinner we explained to the front desk who were lovely and said not a problem we will remove from your bill. It comes to the very end of our stay and on checkout in the lobby we had some charges to pay for which I thought was odd seeming as the only item I ever had and paid for there and then was an iced tea? It turns out, this very rude elderly french director decided

REMOVE THE LUXURY FROM THE NAME OF THIS PLACE !!!!!! — Kelki Luxury Lodge The lobby toilet was really gross!! 🤢 it was like a mini wild life growing in there. VERY DIRTY!!!! In the golf cart, while going to the room, the driver hit the cart on the turn near our room and we both hit our knees really bad! We never sat on that cart again! The driver didn’t apologise and laughed. We get into the room, the swimming pool was not clean, the bathtub had algae in it and it was really gross!! we couldn’t use any of the facilities on the first day. We called for a cesar salad and they mentioned they don’t have any prawns but we still called for it. When the salad arrived the egg in it wasn’t cooked. And it had anchovies in it and it was no where mentioned on it. So we decided not to eat it as my girlfriend was allergic to it. I called the MANAGER which is an OLD RUDE FRENCH LADY who talked to me on the phone is a very bad tone! I told her to come and talk to me in person. When she arrived she was the most arrogant and rude person I have ever talked to in my life!! I explained to her all the problems I was facing and told her to sit and talk as she was old. After a while I thought she did understand but no she dint and she proved that on the checkout. She told me that there is a policy of no outside alcohol and food but when she came in the room and check by herself there was no such policy given to us. And I had given the staff my champagne and cake to celebrate the birthday and at no point did they tell me it was not allowed and in fact they helped me with everything!!!!!! She just was finding a reason to charge me. It was my girlfriend’s birthday so I called the room cleaning staff the next day and told them to please clean the room again. Still even after that the room was really really dirty. The toothbrush and the toothpick are made of bamboo which is good but it had mould over it, if I used it would definitely been sick! On the check out she charged me for the salad which the waiter clearly told us that he was not going to charge. And on top of that she charged us £25 POUNDS FOR ICE to keep the Champaign cold !!! Seriously, this is the worst service I have every had in my life and would recommend everyone not to go on the pictures, as it is no way close to any ‘Luxury’

The first thing to really note is that this hotel has some of the best staff in the world. They went above and beyond on a daily basis to not only make our stay extremely comfortable but also that our kids felt welcome and safe. Our two kids loved the staff. They also helped us with transport wherever we wanted to go and nothing was too much trouble. The food was very nice but the facilities were quite limited while we were there. No lunch, pool bar closed, no tasting menu's etc It was just coming into season, and we weren't aware that the menu would be as limited as it was, and with young kids we were largely reliant on the hotel for dinner every single night and with the limitations it did get a little repetitive. So again, food was good but it would have been nice to know that it wold be limited upon booking. Room was very nice, pool was excellent and housekeeping were excellent. It's next to rice fields and in the jungle so you have to expect a lot of insects and we had a Gecko in our roof, which we didn't mind at all but I know some people would. So just know that you're booking a hotel in the jungle. The views were absolutely outstanding and all the locals were friendly. We used the hotel to take private tours and we really enjoyed this. It was informative, useful and really helpful for us. Just need to be aware that traffic is really bad so whole day trips will take a long time, the hotel offer full day trips to different parts of Bali and it will take that.

The property was exactly what we were looking for…secluded, quiet and in the middle of the nature. We booked a regular villa and got upgraded to the big villa for half of our stay. Given there are only 5 villas in the whole resort, we always got the feeling it was as just us there which we loved. The breakfast was very very good and the service was amazing for our entire stay.